Senior Support Engineer, SAP IS-Oil

LanceSoft Inc; Myrtle Point (OR); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading technology services provider is seeking a Senior Support Engineer specialized in SAP IS-Oil to solve complex customer issues. This remote role requires expertise in troubleshooting, functional support, and effective communication with clients. Candidates should be prepared for flexible hours as the support organization operates 24/7. The pay range is $80 - $85 per hour for the 6-month duration.

Qualifications

• Functional experience in SAP IS-Oil.
• Technical insight to diagnose serious issues.
• Expertise in integration and implementation.

Responsibilities

• Solve complex customer issues using methodical troubleshooting.
• Work closely with customers to understand their needs.
• Provide remote-based functional support and training.

Job description

Pay Range: $80 - $85 an Hour

Title: Senior Support Engineer, SAP IS-Oil

Location: Remote USA

Duration: 6 Months

JOB DESCRIPTION

Job Description: Senior Support Engineer, SAP IS-Oil. This position requires functional experience, integration knowledge, technical insight, expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

Essential Duties & Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Work closely with customers on a daily basis to understand their needs, resolve technical issues while delivering a consistently high quality customer experience
• Provide remote-based functional support & training for your specialist SAP modules
• Support client customizations, sharing implementation and best practices advice
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience