Senior Support Engineer I (EMEA)

Jobgether; Town of Italy (NY); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading technical support provider is seeking a Senior Support Engineer I to provide expert-level troubleshooting and recommendations for PostgreSQL cloud solutions. The ideal candidate will have 3-5 years of PostgreSQL experience, strong communication skills, and cloud platform expertise. This fully remote position emphasizes collaboration with engineering teams and a commitment to customer satisfaction through proactive problem-solving.

Benefits

Fully remote work setup

Wellness programs

Flexible paid time off

Comprehensive health benefits

Professional growth opportunities

Inclusive and diverse culture

Qualifications

• 3-5 years of experience with PostgreSQL or 7+ years with other database technologies.
• 1-2 years of experience with cloud monitoring tools.
• Technical support experience is a plus.

Responsibilities

• Provide in-depth technical troubleshooting for PostgreSQL.
• Collaborate with and mentor junior support engineers.
• Document procedures and solutions for internal and customer use.

Skills

PostgreSQL

Cloud platforms (AWS, Azure, GCP)

Cloud monitoring tools (Datadog, Grafana)

Excellent written and verbal communication

Strong problem-solving abilities

Education

Bachelor's degree in computer science or equivalent

Tools

Docker

Kubernetes

Terraform

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Support Engineer I in EMEA.

This role offers the opportunity to act as a trusted technical guide for enterprise customers using cloud-based PostgreSQL solutions. You will provide expert-level troubleshooting, recommend best practices, and help customers implement and optimize their database environments. Working remotely with a global support team, you will collaborate closely with development teams on complex issues, mentor junior engineers, and ensure customer satisfaction through proactive problem-solving and technical guidance. This position allows you to influence customer experience, shape internal support practices, and contribute to the reliability and usability of cloud database services at scale.

Accountabilities

As a Senior Support Engineer I, your responsibilities include :

• Providing in-depth technical troubleshooting and recommending workarounds or solutions for PostgreSQL and cloud environments.
• Collaborating with and mentoring junior support engineers to triage issues, create reproducible test cases, and propose fixes or patches.
• Partnering with development teams to resolve complex issues and implement feature requests.
• Documenting procedures, solutions, and standards for both internal use and customer reference.
• Ensuring proactive communication with customers regarding problem resolution and best practices.

Requirements

The ideal candidate will bring :

• 3–5 years of experience with PostgreSQL, or 7+ years with other database technologies (Oracle, MySQL, MongoDB, MS SQL, Cassandra) as a senior database administrator or support engineer.
• 3–5 years of cloud platform experience, preferably with AWS, Azure, or GCP.
• 1–2 years of experience with cloud monitoring tools such as Datadog, Grafana, Prometheus, or native cloud monitoring solutions.
• Bachelor’s degree in computer science or equivalent knowledge.
• Familiarity with PostgreSQL third‑party tools (pgpool, slony, pgbouncer, etc.).
• Excellent written and verbal communication skills.
• Strong problem‑solving abilities and ability to work effectively under pressure.
• Experience liaising with engineering teams and documenting technical processes.

Preferred / Gives an edge

• 5–7 years of technical support experience.
• Experience with Python, Golang, or C / C++.
• 3–5 years’ experience with Docker and Kubernetes.
• Site Reliability Engineering (SRE) knowledge, including SLO / SLI, CI / CD orchestration, or IaaS.
• 1–2 years of experience with Terraform.

Benefits

• Fully remote work setup with a collaborative global team.
• Wellness programs, including access to CuraLinc and Wellness Fridays.
• Flexible paid time off to support work‑life balance.
• Comprehensive health, financial, and parental benefits.
• Professional growth opportunities, training, and certification support.
• Inclusive and diverse culture promoting trust, respect, and innovation.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI‑driven job matching.