Senior Support Engineer - Data Analytics Platform

CelerData; San Francisco (CA); Hybrid; USD 150,000 - 200,000; Full time

Job summary

A data analytics company based in San Francisco is seeking a Principal or Lead Support Engineer to provide technical assistance and optimize customer success. The ideal candidate should have over 10 years of experience in technical support or customer success, expertise with analytical databases, and the ability to resolve complex issues efficiently. This role offers a salary range between $150,000 and $200,000 annually.

Qualifications

• 10+ years in a technical support, customer success, or engineering role, ideally with data analytics or database technologies.
• Experience with analytical databases and strong SQL skills.
• Ability to troubleshoot issues in a Linux environment.

Responsibilities

• Collaborate with customers to ensure successful deployment of their projects into production.
• Diagnose and resolve customer issues.
• Provide actionable advice to customers on optimizing CelerData deployments.

Skills

Technical support

Customer success

SQL

Figuring out complex issues

Communication

Mentoring

Tools

Linux

Apache Kafka

AWS

GCP

Databricks

Job description

A data analytics company based in San Francisco is seeking a Principal or Lead Support Engineer to provide technical assistance and optimize customer success. The ideal candidate should have over 10 years of experience in technical support or customer success, expertise with analytical databases, and the ability to resolve complex issues efficiently. This role offers a salary range between $150,000 and $200,000 annually.