Senior Support Engineer

EPAM Systems; United States; Sur place; USD 120 000 - 150 000; Plein temps

Résumé du poste

EPAM Systems seeks an experienced 3rd Line Support Developer in the United States with 8-10+ years of C#, .NET, and backend SQL expertise. You will lead production support for critical systems, diagnose complex issues, and collaborate with engineering teams and business stakeholders on Index platforms built on AWS cloud-native architecture.

The role focuses on long-term fixes for database applications across SQL Server, Sybase, and PostgreSQL, with strong incident management and cross-team

Qualifications

• 8-10+ years of experience with C#, .NET, and backend SQL.
• 8-10+ years of experience supporting database applications across multiple databases (SQL Server, Sybase, PostgreSQL).
• 3rd line support experience with incident management and escalation to resolve complex issues.
• Strong debugging of SQL queries, procedures, triggers, and performance tuning.
• Experience with AWS cloud-native architecture for database hosting and management.
• Ability to translate technical issues for non-technical stakeholders.

Responsabilités

• Lead and oversee day-to-day production support activities for critical systems.
• Diagnose, solve, and resolve complex technical issues beyond first/second-line support.
• Collaborate with technology teams and business users on data workflows and interactions.
• Partner with 3rd Line Support Manager and internal/external collaborators.
• Manage and resolve issues within Index Platforms using AWS cloud-native architecture.
• Deliver long-term fixes for multi-database applications and manage incident response.

Connaissances

C#

.NET

Backend SQL

Outils

SQL Server

Sybase

PostgreSQL

AWS

Elasticsearch

Description du poste

We are looking for an experienced 3rd Line Support Developer with 8-10+ years of expertise in C#, .NET, and backend SQL, along with strong database application support experience across SQL Server, Sybase, and PostgreSQL. As a Senior Support Engineer specializing in SQL within FTSE Engineering, you will lead and oversee day-to-day production support activities for critical systems. You will act as a subject matter authority in diagnosing, solving, and resolving complex technical issues that go beyond first- and second-line support, ensuring the stability and reliability of production systems. You will collaborate closely with technology teams and business users to understand complex user journeys, workflows, and data interactions involved in the Index business lifecycle — critical for effectively resolving high-level technical support issues. This role partners closely with the FTSE Engineering – 3rd Line Support Manager and works directly with internal and external Index business collaborators, including Full Stack Developers, Product Owners, Business Analysts, and technology teams. You will directly manage, diagnose, and resolve technical issues within key Index Platforms built on innovative technologies and AWS cloud-native architecture. We're seeking an enthusiastic, hard-working engineer skilled in delivering long-term fixes for database applications across multiple database platforms, with solid experience in 3rd-line support, incident management, and close collaboration with business stakeholders.

Req# 1103884353 Responsibilities

• Lead and oversee day-to-day production support activities for critical systems
• Diagnose, solve, and resolve complex technical issues beyond first/second-line support
• Collaborate with technology teams and business users on Index business lifecycle workflows and data interactions
• Partner with the FTSE Engineering – 3rd Line Support Manager and internal/external business collaborators
• Manage, diagnose, and resolve issues within Index Platforms using AWS cloud-native architecture
• Deliver long-term fixes for multi-database applications and manage incident response

Requirements

• 8-10+ years of experience with C#, .NET, and backend SQL
• 8-10+ years of experience supporting database applications across multiple databases (SQL Server, Sybase, PostgreSQL)
• Extensive experience providing 3rd line support — diagnosing, solving, and resolving complex technical issues related to database systems and integrations, ensuring high availability and performance
• Experience with data-intensive applications — handling, analyzing, and optimizing large datasets and complex database structures
• Solid experience debugging complex SQL queries, stored procedures, triggers, scripts, cursors, and views, with a focus on SQL code tuning, consolidating views, and monitoring database performance metrics
• Solid experience in C#.NET application development to support database operations and integrations
• Familiarity with PostgreSQL Aurora, queues, and Elasticsearch
• Good experience with cloud services (AWS or Azure preferred) for database hosting, scaling, and management
• Some exposure to Business/Technical Analysis, QA, Delivery Management, and/or Emerging Technology and Governance
• Strong verbal and written communication skills for collaborating with internal/external stakeholders and translating technical issues for non-technical audiences
• Nice to have Background in application support