Senior Support Engineer

Camunda Services GmbH; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A technology company is seeking a Senior Escalation Support Engineer to address and resolve complex technical issues. The role involves troubleshooting Java applications and collaborating with engineering and product teams to ensure rapid resolution of incidents. Candidates should have at least 4 years of experience and be knowledgeable in Docker, Kubernetes, and build automation tools. This position offers a challenging environment with opportunities for professional growth.

Qualifications

• 4 or more years of technical experience with similar products.
• Hands-on experience with Java/J2EE and troubleshooting applications.
• Experience with build automation tools.

Responsibilities

• Address and resolve complex technical issues through advanced troubleshooting.
• Collaborate with teams to efficiently resolve critical incidents.
• Identify causes of issues and improve processes to prevent recurrence.

Skills

Java/J2EE

Troubleshooting

Docker

Kubernetes

REST web services

SaaS/Cloud support

Tools

Maven

Gradle

Job description

A company is looking for a Senior Escalation Support Engineer - Americas.

Key Responsibilities

• Address and resolve complex technical issues through advanced troubleshooting
• Collaborate with engineering, product, and support teams to ensure efficient resolution of critical incidents
• Identify underlying causes of issues and improve processes to prevent recurrence

Required Qualifications

• 4 or more years of technical experience with similar products
• Hands-on experience with Java/J2EE and troubleshooting Java/Spring based applications
• Experience with build automation tools such as Maven or Gradle
• Working knowledge of Docker, Kubernetes, and REST web services
• SaaS/Cloud product support experience