Senior Support Engineer

eonio; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity participation

401(k) match

Parental leave

Medical, dental, and vision benefits

Remote-friendly culture events

Startup environment with room for рост

Job summary

eonio seeks a Senior Support Engineer for a global cloud backup posture management platform. You’ll blend hands-on troubleshooting with automation to scale the support offering, dig into logs, networking, and system administration issues, and collaborate with product and engineering on incidents.

You’ll participate in an on-call rotation, read/debug code in Go/Python/JS, and work in a remote-friendly environment with PST business hours and growth opportunities.

Qualifications

• 5+ years in customer/support tech roles.
• Experience with cloud platforms (Azure/AWS/GCP).
• Able to read or debug code in Go, Python, or JS.
• Proficient with Linux and CLI.
• Familiar with REST APIs or GraphQL.
• Understanding web tech (HTTP, DNS).
• Networking basics (TCP/IP, VPN, load balancers).

Responsibilities

• Own and resolve customer technical issues with collaboration.
• Identify escalation cases and route them accordingly.
• Create and coordinate incident management requests.
• Design and implement automation solutions via code.
• Participate in on-call rotation including after-hours.

Skills

Cloud platforms

Scripting/Automation

Networking fundamentals

Linux command line

REST APIs / GraphQL

On-call experience

Coding basics

Tools

Azure

AWS

GCP

Job description

Role overview

A Senior Support Engineer position on a global support team for a cloud backup posture management platform. The role combines hands‑on technical troubleshooting with automation and scripting work to make the support offering scale. Engineers dig into logs, networking, and system administration issues, partner with product and engineering on incident management, and help shape documentation as the product evolves.

Responsibilities

• Own and resolve customer technical issues using collaboration, structured troubleshooting, and clear cross‑team communication
• Identify cases that need escalation, whether technical or strategic, and route them appropriately
• Create, maintain, and coordinate incident management requests handed off to product or engineering
• Design and implement automation solutions that scale the support offering through code and scripting
• Participate in an on‑call rotation that covers after‑hours, holiday, and weekend support

Requirements

• Comfort working a 9–6 PST schedule
• 5+ years of hands‑on technical experience in customer support, technical support, system administration, or a related customer‑facing role
• 2+ years of experience with cloud platforms such as Azure, AWS, or GCP
• Ability to read or debug code in one or more of Go, Python, or JavaScript
• Proficiency with command‑line tools and Linux environments
• Experience with DevOps technologies
• Familiarity with REST APIs or GraphQL
• Working knowledge of core web technologies such as HTTP, HTML, and DNS
• Solid grasp of networking fundamentals including TCP/IP, routing, VPNs, VLANs, peering, and load balancing
• Understanding of relational databases and cloud security constructs such as IAM roles

Benefits and work setup

• Equity participation through RSUs
• 401(k) match
• Paid parental leave
• Medical, dental, and vision benefits
• Office perks including meals, happy hours, and employee events, plus home office setup and remote‑friendly culture events
• Startup environment with room for professional growth