Senior Support Engineer

Cotiviti; Northern (KY); Hybrid; USD 103,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid holidays

Paid Time Off

Job summary

Cotiviti is seeking a Senior Support Engineer to support the Cotiviti product suite and collaborate with developers, offshore teams, and business owners. The role emphasizes solving complex issues, implementing automated solutions, and ensuring on-time, within-budget delivery.

Responsibilities include QA best practices, documenting specifications, and mentoring team members. The position is remote-based with opportunities across Cotiviti's global teams and benefits package described in detail on

Qualifications

• BS degree in STEM field such as Computer Science/Information Technology.
• 4-5 years’ Linux experience.
• 4-5 years’ experience with Java frameworks.
• 4-5 years’ experience deploying changes using automation tools (Jenkins, Octopus).
• 4-5 years’ experience with IT automation tools (Ansible) and scripting (VBScript, PowerShell).
• 4-5 years’ experience with databases and data processing pipelines.
• Healthcare data experience is a plus.
• Excellent communication skills.

Responsibilities

• Analyze and assess how automated systems can solve complex business problems.
• Analyze and resolve software and process issues for customers.
• Apply QA principles throughout the SDLC.
• Document specifications, design, features and operation prior to production rollout.
• Ensure documentation is current for all apps and processes.
• Collaborate with business partners to define system requirements.
• Receive escalations and provide direction, training and mentoring to team members.
• Complete duties per annual Performance Plan and special projects.

Skills

Analytical thinking

Communication skills

CI/CD experience

Agile/SCRUM

Problem solving

Team collaboration

Education

BS degree in STEM field

Tools

Docker/OpenShift

JBoss

Oracle SQL

Job description

Overview

The Sr. Support Engineer is primarily responsible for the support of the existing software applications and enhance software components deployed in the Cotiviti product suite. The successful candidate will be required to collaborate effectively with other developers, offshore development team members, business owners, project management, and other internal stakeholders.

Responsibilities

• Analyze and assess how automated systems can be implemented to solve complex business problems.
• Analyze and resolve software and process related issues originated from internal or external customers.
• Applies the principles and practices of software quality assurance throughout the software development life cycle.
• Documents the specifications, design, features and operation of applications prior to production roll out.
• Ensure documentation is current on all new and existing applications and processes.
• Demonstrates proficient working knowledge of the primary discipline and a developing knowledge of related disciplines.
• Explores new ideas and makes innovative contributions to existing processes or systems which improve efficiency and results.
• Executes solutions development and data requirements.
• Executes solutions enhancements to improve performance/availability.
• Ensure project deliverables are accomplished on time and within budget.
• Communicates technical and operational issues to both engineering and business leadership in a timely manner.
• Ensure that all technology standards are adhered to while developing systems.
• Ensure project deliverables are accomplished on time and within budget.
• Ensure that all technology standards are adhered to while developing system.
• Work collaboratively with business partners to define and ensure the completeness and accuracy of system / technical requirements.
• Receive escalations from other team members, providing direction in the execution and monitoring of daily tasks, along with feedback, training and mentoring to all team members.
• Works under general direction with some supervision. May independently determine and develop procedures and approaches to follow. Work is reviewed as it progresses, but more so upon completion of specific assignments.
• Complete all responsibilities as outlined on annual Performance Plan.
• Complete all special projects and other duties as assigned. Required.
• Must be able to perform duties with or without reasonable accommodation.

Qualifications

• BS degree in a STEM related field such as Computer Science, Information Technology, or technically related discipline.
• Minimum of 4-5 years of relevant industry experience.
• 4-5 years’ of hands-on experience working in Linux based environments.
• 4-5 years' experience with Java frameworks.
• The role requires both broad and deep technology knowledge and the ability to provide solutions to technical business problems.
• Proven track record of managing all aspects of a successful product throughout its lifecycle.
• 4-5 years' experience deploying changes using automation tools (Jenkins, Octopus).
• 4-5 years' experience with IT automation tools (Ansible) and/or experience with scripting languages (VBScript, PowerShell).
• 4-5 years' experience with databases and/or data processing pipelines.
• Skilled in Agile and SCRUM development methodologies, prior experience working with CI/CD pipelines.
• Working knowledge of Oracle SQL.
• Experience with Docker or OpenShift containers preferred.
• Experience with JBoss preferred.
• Healthcare data experience is a plus.
• Excellent communication skills.

Working Conditions and Physical Requirements

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.
• Assessing the accuracy, neatness and thoroughness of the work assigned.
• No adverse environmental conditions expected.

Mental Requirements:

• Analytical mindset with a strong problem-solving ability to diagnose and resolve complex issues in development and production environments.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Demonstrated ability to mediate and resolve conflicts between teams using strong emotional intelligence, active listening, and effective communication skills.
• Ability to meet tight deadlines through exceptional short- and long-term planning, prioritization, and organizational skills.

Physical Requirements and Working Conditions:

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.
• No adverse environmental conditions are expected.

Base compensation ranges from $103,000 to $145,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to ourCareers page.

Date of Posting: xx/xx/2026

We anticipate that the application window will close on xx/xx/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

Since this job will be based remotely, all interviews will be conducted virtually.

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