Senior Supplier Operations Manager

Edward Jones; Tempe (AZ); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical benefits

401k retirement plan

Health savings account

Flexible spending account

Paid holidays

Job summary

Edward Jones is seeking a senior technology services strategist to shape the future of its Digital workforce and service delivery. The role focuses on evaluating emerging models, governing partnerships, and aligning vendor ecosystems with strategic goals across the organization.

You will influence senior leaders, implement modern operating models, and drive value through smarter sourcing and global delivery approaches, with travel up to 10%.

Qualifications

• Bachelor's degree or equivalent experience required.
• Extensive experience leading technology partner ecosystems across third party workforce services, outsourcing providers, cloud, software, infrastructure, and AI.
• Proven success delivering large‑scale third‑party workforce and technology transformation programs.
• Strong understanding of sourcing, supplier governance, strategic technology service providers, and technology ecosystem.
• Experience leading workforce transformation, operating model modernization, and outsourced service delivery strategies.

Responsibilities

• Serve as a trusted advisor to Digital and business leaders on technology partner strategy, ecosystem design, workforce modernization, and technology investment priorities.
• Develop and refine technology workforce and service strategies across existing and emerging technology domains in partnership with cross‑functional organizations.
• Identify opportunities to improve service quality, operational resilience, scalability, flexibility, and cost effectiveness.
• Guide workforce and operating model transformations, including managed services, business process outsourcing, and capability modernization initiatives.
• Orchestrate collaboration across Architecture, Engineering, Product, Sourcing, Legal, HR, Compliance, Finance, Third‑Party Risk, Global Delivery Capabilities, and Technology leadership to align partner capabilities with strategic objectives.

Skills

Technology strategy

Vendor ecosystems

Sourcing governance

Operating models

Stakeholder influence

Financial acumen

Executive communication

Education

Bachelor's degree or equivalent experience

Job description

This job posting is anticipated to remain open for 30 days, from 22-Sep-2026. The posting may close early due to the volume of applicants.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

We are seeking a highly experienced technology services strategist to serve as a senior individual contributor and trusted advisor to senior technology leadership. This role is responsible for helping shape the future of Edward Jones Digital workforce, technology services, evaluating emerging service delivery models, monitoring market trends, and ensuring the organization remains aligned with leading industry practices.

The successful candidate will possess deep expertise in technology services, managed services, vendor ecosystems, sourcing strategies, operating models, and commercial structures. They will provide thought leadership and actionable recommendations that help the organization optimize technology investments, workforce strategies, accelerate innovation, improve service outcomes, and maintain a competitive advantage. Through strong governance, industry insights, and collaboration, you will help create a resilient, scalable, and future‑ready technology ecosystem that delivers measurable business value.

The Opportunity

• Serve as the organization's subject matter expert on industry technology vendor trends and service delivery models.
• Continuously assess industry trends, market evolution, emerging capabilities, and leading practices across global technology services providers.
• Develop forward‑looking technology workforce and service strategies that align with business objectives, technology roadmaps, and long‑term operational goals.
• Provide thought leadership on future‑state operating models, including managed services, outcome‑based delivery, platform‑enabled services, global delivery models, and emerging service ecosystems.

What You Will Do

• Serve as a trusted advisor to Digital and business leaders on technology partner strategy, ecosystem design, workforce modernization, and technology investment priorities.
• Develop and refine technology workforce and service strategies across existing and emerging technology domains in partnership with cross‑functional organizations.
• Identify opportunities to improve service quality, operational resilience, scalability, flexibility, and cost effectiveness.
• Guide workforce and operating model transformations, including managed services, business process outsourcing, and capability modernization initiatives.
• Orchestrate collaboration across Architecture, Engineering, Product, Sourcing, Legal, HR, Compliance, Finance, Third‑Party Risk, Global Delivery Capabilities, and Technology leadership to align partner capabilities with strategic objectives.

What Experience You Need

• Bachelor's degree or equivalent experience required.
• Extensive experience leading technology partner ecosystems across third party workforce services, outsourcing providers, cloud, software, infrastructure, and AI.
• Proven success delivering large‑scale third‑party workforce and technology transformation programs.
• Strong understanding of sourcing, supplier governance, strategic Technology service providers, and technology ecosystem.
• Staying current on emerging technologies, market trends, and innovation opportunities to inform enterprise strategy.
• Deep understanding of complex commercial agreements, including MSAs, SOWs, managed services, and strategic partnership frameworks.
• Experience leading workforce transformation, operating model modernization, and outsourced service delivery strategies.
• Strong financial and business acumen, including value realization, investment analysis, and performance management.
• Ability to influence senior executives and align diverse stakeholder groups around strategic outcomes through storytelling.
• Up to 10% travel.

Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.