Manager, Ops Support

RXO, Inc.; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) match

Pre‑tax accounts

Disability & Life Insurance

EAP

Leadership Development Programs

Paid time off

Job summary

RXO, Inc. is seeking a Manager, Operations Support to ensure the Quality Management System is established, implemented and maintained.

The role promotes awareness of customer requirements and empowers the team to resolve quality issues, build capability, and sustain high conformity across RXO’s operations. You will lead cross-functional teams in process analysis, system enhancements, and data-driven improvements to deliver reliable, scalable solutions for shippers and carriers.

Qualifications

• 5 years of relevant work experience.
• Experience leading value stream assessments and Lean improvement events (Kaizen events).

Responsibilities

• Drive quality, inventory and other metrics across the site using continuous improvement tools.
• Schedule, review and monitor work instructions with supervisors and associates; lead teams to safe, efficient daily work.
• Review training status and schedule trainings; ensure requirements are met timely.
• Write specifications for new developments and system enhancements.
• Analyze client requirements, determine fit, develop proposals and cost estimates for RXO capabilities.
• Serve as project manager for system implementations and upgrades with ongoing support.
• Deliver documented implementation plans, configure systems, train users and provide post-implementation support.
• Perform process and data modeling and generate implementation ideas.

Skills

Lean improvement

Project management

Leadership

Data analysis

Education

Bachelor's degree

Tools

Crystal Ball

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Manager, Operations Support at RXO, you’ll ensure the establishment, implementation and maintenance of processes needed for the Quality Management System. You’ll promote awareness of customer requirements and have the organizational freedom to resolve matters pertaining to quality, helping us maintain superior levels of product/service conformity. On our team, you’ll have the support to excel at work, and the resources to build a career you can be proud of.

What your day-to-day will look like:

• Drive key quality, inventory and other critical metrics across the site by utilizing continuous improvement tools and processes
• Schedule, review and monitor work instructions with supervisors and associates in designated areas of responsibility; lead associates to safely and efficiently execute daily roles
• Review facility/department training status and schedule training according to set frequency; ensure training requirements are met in a timely manner
• Write specifications for new developments and system enhancements
• Analyze client requirements, determine fit and customizations, develop proposals, gather supporting data for cost estimates and present RXO’s capabilities and solutions to prospective clients
• Serve as project manager for system implementations and upgrades; provide ongoing support as needed
• Support implementations by delivering documented implementation plans, configuring systems, training users and providing post‑implementation support
• Perform process and data modeling
• Generate project ideas and solutions; implement changes within and across departments
• Utilize and maintain warehouse management system processes to deliver appropriate work documents and outcomes

At a minimum, you’ll need:

• 5 years of relevant work experience
• Experience leading value stream assessments and Lean improvement events (Kaizen events)

I t’d be great if you also have:

• Bachelor’s degree in a related field or equivalent related work or military experience
• Experience with statistical software, process mapping/modeling and prediction modeling tools skills (Crystal Ball)
• Distribution and e-commerce experience, with heavy utilization of continuous process improvement methodologies
• Experience improving business processes
• Excellent leadership and interpersonal skills with the ability to work effectively at all levels of the organization; strong verbal and written communication skills
• A results‑oriented work style; highly organized with a strong sense of urgency and the ability to deal with ambiguity
• The ability to maintain a positive attitude and promote teamwork in meeting goals and objectives

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre‑tax accounts to help streamline eligible expenses
• Company‑paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO’s candidate privacy statement here and RXO’s Privacy Notice to California Job Applicants here.