Senior Subject Matter Expert, US VSP

Amazon; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a Senior Subject Matter Expert to drive profitability metrics for their US Account Management Team. This role involves analyzing data for decision-making, leading commercial programs, and collaborating with various business teams. The ideal candidate will have extensive experience in project management and a strong analytical background, contributing to operational improvements and strategic initiatives.

Qualifications

• 3+ years of program or project management experience.
• Experience using data to influence business decisions.
• Knowledge of customer experience and process improvement.

Responsibilities

• Lead commercial programs related to profitability and selection.
• Conduct profitability analyses and manage pricing.
• Collaborate with stakeholders to improve tools and processes.

Skills

Data Analysis

Project Management

Business Acumen

Communication

Education

Bachelor's Degree

MBA

Tools

SQL

Tableau

Microsoft Office

Python

Job description

About Amazon

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By offering low prices, vast selection, and convenience, Amazon continues to grow as a leading e-commerce platform. Driven by innovation, Amazon's evolution from website to development platform attracts top technology talent to improve the lives of shoppers and sellers worldwide.

About the Role - Senior Subject Matter Expert

As a Senior Subject Matter Expert, you will drive key profitability metrics for the US Account Management Team (US VSP). Your responsibilities include leading commercial programs related to profitability, selection, and deals, providing expert analysis, and developing strategies to enhance performance. You will collaborate with business, automation, and technology teams to implement operational improvements, deploy tools, and system enhancements.

Work timings will follow the USA shift: 04:00 PM IST to 01:00 AM IST.

Key job responsibilities

1. Identify business impact metrics, align with stakeholders, establish, and report them.
2. Conduct profitability analyses, manage deals, pricing, selection, customer returns, and fulfillment. Disincentivize underperforming options across business units, partner accounts, and customer segments.
3. Engage global stakeholders; demonstrate business acumen, develop proposals, and lead implementation of recommendations through effective communication.
4. Develop analytic reporting mechanisms to identify opportunities, operational patterns, and track progress.
5. Identify cost reduction and revenue enhancement opportunities; propose actionable recommendations to senior leadership.
6. Drive project communication and accountability through data-driven reports and dashboards using SQL and Tableau to monitor performance, identify trends, and generate insights.
7. Collaborate with data engineering teams to improve tools, processes, and reporting dashboards.

Qualifications

• 3+ years of program or project management experience.
• Experience using data to influence business decisions and interpret data for recommendations.
• Knowledge of customer experience and process improvement.
• Proficiency with Microsoft Office, SQL, Python, Tableau.
• Bachelor's Degree and MBA preferred.

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