Senior Style Consultant, In-Salon - Charlotte, NC

Generation Tux; Charlotte (NC); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health insurance

Employee discounts

Dynamic work environment

Zusammenfassung

Generation Tux Showroom in Charlotte, NC seeks a Senior Style Consultant, In-Salon to lead client interactions and guide wedding party styling. You will welcome walk-ins and appointments, upsell offerings, and connect the Generation Tux digital experience with the in-store high-touch service.

The role requires 2+ years in retail or fashion, strong styling sense, and the ability to mentor teammates while delivering exceptional customer service.

Qualifikationen

• 2+ years in retail, hospitality, or similar customer-facing role, preferably fashion/formalwear.
• Proven ability to meet/exceed sales targets with upselling and cross-selling.
• Experience in fashion or formalwear styling with eye for current trends.
• Ability to mentor junior team members with a proactive approach.
• Excellent communication and relationship-building skills.
• Comfort with using iOS technology, Google Suite, and appointments management.

Aufgaben

• Welcome walk-in and appointment customers with a warm, professional demeanor.
• Guide clients through style and fit selections for grooms, groomsmen, and wedding party.
• Educate customers on Free Swatches, Free Home Try-On, and Wedding Party Management tool.
• Drive bookings through consultations and confident upselling.
• Track leads, follow-ups, and coordinate group events.
• Maintain in-store displays and assist with merchandise upkeep.
• Coordinate with salon staff to promote referrals and mutual success.
• Manage appointment schedules and client records using digital tools.

Kenntnisse

Retail experience

Sales skills

Styling expertise

Leadership

Customer service

Technical skills

Tools

iOS

Google Suite

Appointment software

Jobbeschreibung

Description

LOCATION: Generation Tux Showroom

REPORTS TO: Director of Business Development

TYPE: Non-Exempt, Full-Time

DEPARTMENT: Showrooms

About Generation Tux:

Generation Tux is seeking an enthusiastic, customer-focused Senior Style Consultant, In-Salon to lead our presence at a well-established wedding dress shop in Charlotte, NC. As the formalwear expert, you'll be the face of Generation Tux, guiding clients through their men's formalwear rental journey for weddings and special events. From walk-ins to scheduled appointments, you'll deliver exceptional service, provide expert style advice, and seamlessly connect the Generation Tux digital experience with an in-store, high-touch environment.

Key Responsibilities

• Welcome and assist both walk-in and appointment-based customers with a warm, professional demeanor
• Guide clients through style and fit selections, coordinating looks for grooms, groomsmen, and wedding party members
• Educate customers on Generation Tux offerings, including Free Swatches, Free Home Try-On, and the Wedding Party Management tool

Sales & Conversion

• Drive bookings through one-on-one consultations and confident upselling
• Track leads, manage follow-ups, and support group coordination for larger events
• Meet or exceed individual performance and conversion goals

Wedding Dress Shop Partnership

• Foster a collaborative relationship with the salon staff to create mutual success
• Identify referral opportunities and promote in-house visibility
• Maintain all in-store displays, marketing materials, and garment samples

Operations & Reporting

• Manage appointment schedules and digital tools for client records and reporting
• Ensure the space is clean, organized, and in line with the Generation Tux brand standards
• Support logistical tasks, customer communications, and merchandise upkeep

Leadership

• Serve as the on-site Generation Tux representative and point of contact
• Assist in onboarding or mentoring new associates, as needed

Requirements

Qualifications:

• Experience: Minimum of 2+ years of experience in retail, hospitality, or a similar customer-facing role, preferably within the fashion or formalwear industry.
• Sales Skills: Proven ability to meet or exceed sales targets, with strong upselling and cross-selling abilities.
• Styling Expertise: Experience in fashion or formalwear styling, with an eye for detail and knowledge of current trends.
• Leadership: Ability to mentor and support junior team members as needed, with a proactive and solution-oriented approach.
• Customer Service: Exceptional communication and interpersonal skills, with a passion for delivering high-quality service and building lasting client relationships.
• Technical Skills: Comfort with using iOS technology, Google Suite, different software, managing appointments, and handling basic inventory tasks.

Benefits:

• Comprehensive health, dental, vision insurance, and more.
• Employee discounts on Generation Tux products.
• A supportive, dynamic work environment that values innovation and excellence.

Posting Statement

At Generation Tux, we believe that our goal is to enable incredible lifestyle experiences during major life events. Each of us has a responsibility to drive accountability, transparency, respect, and equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Generation Tux is an Equal Employment Opportunity and Affiliation Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Generation Tux does not accept unsolicited headhunter and agency resumes. Generation Tux will not pay any third-party agency or company that does not have a signed agreement with Generation Tux.