Senior Strategy Lead, Diagnostics Commercial Services

ResMed Inc; San Diego (CA); On-site; USD 157,000 - 196,000; Full time

Benefits offered by this job

Comprehensive benefits

Flexible work arrangements

Competitive compensation

Job summary

ResMed Inc in San Diego, CA seeks a Senior Manager, Commercial Services – Diagnostics to own end-to-end Virtuox service programs, aligning product strategy, service design, and operations to drive growth and improve patient outcomes.

You will lead pilots from concept to scale, work with data and technology teams to implement AI-powered workflows, and partner with Product, Commercial, Marketing, and Data/Tech to deliver measurable results while ensuring regulatory compliance.

Qualifications

• 7+ years of experience in healthcare services, product operations, service strategy, or customer experience roles.
• Proven ability to lead service development from concept through pilot and scale.
• Experience designing, launching, and managing pilots with measurable impact.
• Strong analytics and data skills to monitor performance and optimize operations.
• Cross-functional leadership with Product, Marketing, Market Access, and Revenue teams.
• Familiarity with digital health, automation, or AI-based service tools in regulated settings.
• Ability to build business cases and support monetization strategies.

Responsibilities

• Own end-to-end strategy development for Virtuox services, including vision setting, opportunity assessment, and roadmap creation.
• Translate strategic direction into operational plans and workflows for assigned service domains.
• Lead prioritized pilots design, implementation, and iteration to validate service concepts and prepare for scale.
• Own daily execution of service pilots, ensuring delivery against performance targets and timelines.
• Partner with tech and data teams to implement AI-powered and automated tools that improve service workflows.
• Collaborate with Product Management, Commercial, Marketing, and Data/Tech teams to align service initiatives with broader business goals and deliver executional excellence.
• Manage day-to-day pilot operations, ensuring delivery against KPIs, timelines, and business outcomes.
• Support service monetization strategy through business case development and value modeling.
• Conduct competitive analysis and user research to inform service differentiation.
• With product and operational counterparts, identify and implement opportunities for digital automation, AI-powered features, and process optimization.
• Ensure compliance with global regulatory and data privacy standards.

Skills

Service strategy

Pilot management

Analytics

Cross-functional leadership

Digital health familiarity

Commercial acumen

Strategic ownership

Collaborative leadership

Customer obsession

Job description

ResMed Inc in San Diego, CA seeks a Senior Manager, Commercial Services – Diagnostics to own end-to-end Virtuox service programs, aligning product strategy, service design, and operations to drive growth and improve patient outcomes.

You will lead pilots from concept to scale, work with data and technology teams to implement AI-powered workflows, and partner with Product, Commercial, Marketing, and Data/Tech to deliver measurable results while ensuring regulatory compliance.