Senior Strategy & Analytics Advisor, CX&OE - Evernorth - Remote

The Cigna Group; Bloomfield Township (OH); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a Senior Strategy & Analytics Advisor to enhance customer experience and operational efficiency. This remote role requires strong analytical skills and experience in managing projects. The ideal candidate will influence strategy and drive impactful projects while collaborating across functions.

Qualifications

• Minimum five years of analytics or management consulting experience.
• Ability to independently manage projects and influence across organizations.

Responsibilities

• Shape CX&OE strategy through business case development and cost-benefit analysis.
• Use data to solve business problems by identifying needs and performing analysis.

Skills

Communication

Teamwork

Education

Bachelor’s degree

MBA or MS in Analytics

Tools

SQL

Python

R

Job description

Senior Strategy & Analytics Advisor, CX&OE - Evernorth - Remote

Join to apply for the Senior Strategy & Analytics Advisor, CX&OE - Evernorth - Remote role at The Cigna Group.

The Customer Experience and Operations Enablement (CX&OE) team is responsible for servicing Cigna customers across multiple lines of business, including US Employer, Pharmacy Benefit Management, and more. CX&OE aims to deliver exceptional customer experiences while ensuring efficient operation of Cigna’s call centers. The Business Analytics Senior Advisor will lead analytical efforts supporting CX&OE strategic priorities.

This role supports the CX&OE organization by driving strategic improvements in customer experience and operational efficiency, and enhancing associate experience through better capabilities and tools. The individual will work closely with leadership to understand business problems, develop insights, and present compelling business cases that influence strategy.

Senior Advisors are expected to independently manage workstreams, solve problems, and identify new opportunities. They will lead impactful projects, perform hands-on analysis, present to executive audiences, and contribute to overall business strategy. This is a highly visible role, serving as a thought partner to CX&OE leaders.

This is a fully remote opportunity for candidates in select locations. Candidates within 50 miles of specified cities will be required to work onsite 3 days/week.

Primary Functions

• Shape CX&OE strategy through business case development, option evaluation, and cost-benefit analysis.
• Use data to solve business problems by identifying needs, extracting data, and performing analysis.
• Identify opportunities via trend analysis and operational data insights.
• Develop testing plans, monitor KPIs, and address issues promptly.
• Communicate insights effectively to educate and inspire action.
• Translate operational needs into business requirements for tech teams.

Role Components

• Analytics: Evaluate opportunities, make strategic recommendations, and perform data analysis considering benefits, costs, and risks.
• Strategy: Drive future CX&OE initiatives through data-driven analysis and business insight.
• Business Judgment: Develop frameworks to address ambiguous problems and focus on impactful insights.
• Data: Ground analysis in data, ensuring quality and partnering with data teams. Coding in SQL or Python is required.
• Communications: Influence senior leaders by distilling complex analysis into clear insights and recommendations.
• Teamwork: Collaborate across functions including Operations, Product, Tech, and Finance. Grow professionally in an inclusive environment.

Qualifications

• Bachelor’s degree in relevant fields preferred.
• Minimum five years of analytics or management consulting experience.
• Strong communication and facilitation skills.
• Ability to independently manage projects and influence across organizations.
• Proficiency in SQL, Python, or R.
• Experience in building or managing business models like optimization or predictive analysis.

Preferred Qualifications

• Advanced degree such as MBA or MS in Analytics.
• Over eight years of relevant experience.
• Experience in healthcare, operations, or customer experience roles.

Additional details on benefits, salary, and policies are included in the full description.