Senior Strategy Advancement Professional

Humana; United States; Remote; USD 86,000 - 119,000; Full time

Job summary

A leading healthcare company seeks a Senior Strategy Advancement Professional to optimize sales initiatives and improve business operations. The ideal candidate will have a Bachelor's degree, strong analytical skills, and experience in consulting and sales strategy. This full-time remote position may require occasional travel to office locations for training or meetings.

Benefits

Medical, Dental, Vision insurance

Paid time off (PTO)

401(k) retirement savings plan

Tuition reimbursement

Qualifications

• 3+ years of consulting experience.
• 3+ years in sales strategy or process improvement.
• Strong data analysis skills.

Responsibilities

• Analyze and optimize Sales initiatives for efficiency.
• Lead continuous improvement programs across functions.
• Establish KPIs to evaluate optimization efforts.

Skills

Analytical skills

Consulting experience

Sales strategy

Business optimization

Process improvement

Leadership skills

Excellent communication

Education

Bachelor's degree

Tools

Salesforce

CRM technology

Job description

Overview

Become part of our caring community and help us put health first. Humana emphasizes that service quality defines us and that delightful member experiences strengthen connections and health outcomes. MarketPoint is Humana's distribution organization responsible for all individual sales. The MarketPoint Strategy Advancement team seeks a Senior Strategy Advancement Professional focusing on continuous improvement and optimization across omnichannel transformation initiatives. Through discovery, analysis and findings, the Senior Professional will identify opportunities to improve and/or optimize business operations to enhance productivity and/or gain efficiency. This role requires innovative approaches, new ways of thinking, and, in some cases, process re-engineering or redesign to support strategic development and planning efforts that drive transformation across all sales programs touching people, policy, process & technology.

Responsibilities

• Analyze, optimize and consult on end-to-end Sales initiatives across all distribution channels (call center, direct & digital) to increase efficiency, enhance productivity, increase conversion rates and/or elevate member satisfaction

• Lead continuous improvement programs, working cross-functionally to implement best practices and innovative solutions

• Identify, design, quantify and monitor test/learn opportunities by applying measurable outcomes to improvements to reach the desired result or business impact (may include time studies, AHT, sales performance, quality, journeys, etc.)

• Establish and track key performance indicators (KPIs) to evaluate the success of optimization efforts, focusing on sales, productivity, and prospect/member experience

• Quantify the impact of improvement through data-driven validation using analysis and KPIs to ensure measurable, sustainable results prior to full-scale implementation

• Partner cross-functionally to define requirements and gain business consensus to drive decision making pertaining to improvement initiatives

• Work closely with leadership to ensure alignment of sales strategies with overall business goals and customer engagement efforts

• Influence peers/stakeholders to achieve results or adopt new ways of thinking

• Apply innovative and analytical thinking to support strategic development and planning efforts to carry strategies forward and drive transformation across all sales channels

Required Qualifications

• Bachelor's degree

• 3 or more years of consulting experience

• 3 or more years of experience in sales strategy, business optimization, or process improvement, ideally within an omnichannel or transformation environment

• 3 or more years of experience with continuous improvement, business process mgmt., process re-engineering or business optimization with large-scale initiatives across people, process, policy & technology

• Strong analytical skills/data science-like modeling, experience with test/learn experimental processes, and the ability to interpret data & drive actionable insights

Preferred Qualifications

• Familiar with Lean, Six Sigma and/or advanced business process analysis practices

• Salesforce and/or other CRM technology

• Contact Center, Omnichannel or Digital experience in a Sales environment

• Ability to summarize and simplify complex data sets or process detail for effective storytelling in presentations

• Self-motivated and ability to work independently in a fast-paced, ever-changing environment

• Demonstrated ability to lead cross-functional projects and collaborate with various teams

• Excellent communication skills, both written and verbal, with the ability to influence at all levels of the organization

• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively

• Medicare experience and/or license credentials

Additional Information

Humana Perks

Full time associates enjoy:

• Medical, Dental, Vision and a variety of other supplemental insurances

• Paid time off (PTO) & Paid Holidays

• 401(k) retirement savings plan

• Tuition reimbursement and/or scholarships for qualifying dependent children

• And much more!

Social Security Task

Alert: Humana values personal identity protection. Applicants considered for an interview will be asked to provide a social security number if not already on file. When required, an email will be sent from [e-mail] with instructions to add the information into the application at Humana’s secure website.

Virtual Pre-Screen

As part of our hiring process, we will use HireVue to enhance hiring and decision-making. If selected for a virtual pre-screen, you will receive an email and text invitation to participate. The pre-screen will include questions and is expected to take about 10-15 minutes.

Travel: While this is a remote position, occasional travel to Humana office locations for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

$86,300 - $118,700 per year. This job is eligible for a bonus incentive plan based on company and/or individual performance.

Description of Benefits

Humana offers competitive benefits to support whole-person well-being, including medical, dental and vision benefits, 401(k), time off, disability, life insurance and other opportunities.

Application Deadline: 11-06-2025

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for teammates, customers and the company. Through Humana insurance services and CenterWell healthcare services, we make it easier for millions to achieve their best health, delivering care and service when needed.

Equal Opportunity Employer

Humana does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana also affirms compliance with Section 503 of the Rehabilitation Act and VEVRAA in employment decisions and opportunities.