Senior Strategic Implementation Specialist - Americas

Ashby; United States; Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

Unlimited PTO

12 weeks family leave

Stock options (10-year exercise window

Education budget

Equipment budget

Generous leave and benefits

Job summary

Ashby is seeking a Senior Strategic Implementation Specialist for the Americas. Remote-friendly role supporting enterprise customers; you’ll own end-to-end implementation of Ashby’s solution, guiding projects from kickoff to value realization.

Work with Customer Success, Sales, Product, Engineering to align on plans; travel <10% for strategic engagements; join a fast-growing, remote-first team.

Qualifications

• Extensive experience managing and executing several complex implementation projects concurrently.
• Ability to work effectively in a remote-first setting with travel <10% as needed.
• Strong understanding of configurable B2B SaaS products and integrations.
• Deep customer-centric approach and proactive guidance throughout implementation.
• Experience navigating change management and advising on best practices.
• Ability to think critically and improve processes based on opportunities.
• Proven cross-functional collaboration with CS, Sales, Product, Engineering, and Ops.

Responsibilities

• Manage and execute end-to-end implementation and onboarding projects for enterprise customers.
• Develop and execute implementation plans to ensure positive customer experience and value realization.
• Collaborate with customers to tailor implementations to their requirements and success metrics.
• Partner with cross-functional teams to align progress and drive outcomes.

Skills

Implementation Mgmt

Technical proficiency

Customer focus

Change management

Best practices

Critical thinking

Cross-functional collab

Job description

Senior Strategic Implementation Specialist - Americas

Location

Remote - US; Remote - Canada

Employment Type

Full time

Location Type

Remote

Department

Customer Success Professional Services

Compensation

• NYC/SF Estimated Base Salary $170K – $200K Offers Equity
• US Average Estimated Base Salary $150K – $175K Offers Equity
• Canada Estimated Base Salary CA$140K – CA$160K Offers Equity

The posted range represents the typical compensation range for this role. To determine actual compensation we review the market rate of each candidate which can include a variety of factors including qualifications, experience, and location. Additional benefits are shared as part of the job posting.

About this role:

As our Implementation Specialist, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for many of our new customers. You will work directly with customers in our Strategic (predominantly Enterprise) segment, developing and executing implementation plans to ensure a positive customer experience and expedited time to value. Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes.

Role requirements:

• Implementation & Project Management: You have extensive experience managing and executing several complex implementation and onboarding projects concurrently in a high-growth B2B SaaS org (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed-upon expectations). You keep the team on track to ensure milestones are met. You work effectively in a remote-first setting, with the ability to travel <10% as needed for strategic customer engagements.
• Technical Proficiency: You have a strong understanding of complex, configurable B2B SaaS products and their technical intricacies. By "complex", we mean platforms with multi-step workflows, supporting several core workflows, and integrations with other systems. You're technically curious and creative. Ashby or ATS experience is a plus, not required.
• Customer Centricity: You deeply understand customer needs and tailor implementations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication; you’re the customer’s proactive guide and advocate throughout the implementation period.
• Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach.
• Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value.
• Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done,’ but instead think critically to solve problems.
• Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress.

You could be a great fit if:

• You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes.
• You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs.
• You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions.
• You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy.
• Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations.
• You are data-driven. You use metrics and analytics to inform decisions and measure success.
• You are adaptable. You can navigate changes in a fast-paced, evolving environment.
• You love to coach. You see every teaching moment as an opportunity and are excited to help our customers grow.

You might not be a great fit if:

• You prefer an in-person role over remote.
• You are less interested in customer-facing roles that require both technical and interpersonal skills.
• You are accustomed to defining ideas and strategies, yet not responsible for their execution.
• You prefer working with a simple product (such as a point solution).
• You prefer exclusively to build (rather than build, iterate, optimize).

Our Philosophy

• We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.
• We want to offer deep expertise whenever we interact with prospects and customers.
• We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.
• We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process.

The Interview

• 30 min - Recruiter Screen with Talent Team
• 45 min - Interview with Hiring Manager
• 60 min- Mock Call with 2 Implementation Specialists
• Final Round:
• 30 min - Customer Adoption with Head of Dedicated CS & one of our Strategic CSMs
• 30 min - Interview with VP of Customer Success & Head of PS
• 10 min - Closing Questions with Hiring Manager

Benefits

• You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
• You get to sell a product that our prospects & customers are truly excited about.
• Competitive compensation is offered.
• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
• Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it
• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
• $100/month education budget with more expensive items (like conferences) covered with manager approval