Senior Strategic Account Manager - Remote - Remote

AssistRx, Inc.; Orlando (FL); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in the pharmaceutical sector seeks a Senior Account Manager to develop and maintain strategic client relationships. The ideal candidate will enhance the client experience through innovative solutions, collaborating closely with stakeholders and pharmaceutical executives. Focused on maximizing service quality, this role requires strong technical abilities and experience in the pharmaceutical industry.

Benefits

Supportive, fast-paced environment

Competitive pay structure

Matching 401(k) with immediate vesting

Medical, dental, vision, life insurance

Short-term disability insurance

Qualifications

• Minimum 3 years experience in customer support or sales.
• Experience with Pharmaceutical Brand Teams is vital.
• Project Management or HUB Operations experience is preferred.

Responsibilities

• Develop strategic partnerships and ensure client satisfaction.
• Propose innovations for upselling client products and services.
• Maintain relationships through regular meetings and reviews.

Skills

Customer Support

Sales

Technical Skills

Education

Bachelor's degree or equivalent

Job description

The Senior Account Manager develops and maintains relationships with AssistRx’s pharmaceutical manufacturing partners. This role involves working closely with pharmaceutical executives (Associate Director and above) to maximize the value they receive from iAssist’s features and services. The Account Manager presents new ideas and innovations to clients, upselling and enhancing their products, and acts as a liaison between Pharmaceutical Brand Teams and all key stakeholders at AssistRx.

Responsibilities

• Develops strategic partnerships by understanding clients' business goals, technical challenges, and infrastructure to ensure an excellent customer experience.
• Serves as an advisor to clients and colleagues.
• Proposes new ideas and innovations to upsell and improve client products and services.
• Researches high-level solutions tailored to client needs.
• Maintains ongoing relationships with clients through regular meetings and calls to review service quality and ensure they benefit from iAssist’s features.
• Collaborates with Client Services to resolve complex support issues effectively.
• Oversees the delivery of services to ensure high client satisfaction and trust.
• Identifies the most effective problem resolution methods, utilizing internal resources as needed.
• Acts as the primary contact for sales and service inquiries.
• Participates in client quarterly reviews, annual Plan of Action meetings, and other travel as necessary.
• Plans milestones and monitors progress.
• Communicates effectively by presenting information clearly to all stakeholders.

Qualifications

• Bachelor's degree or equivalent experience.
• At least three years of experience in customer support or sales roles.
• Experience working in the pharmaceutical industry, especially with Pharmaceutical Brand Teams.
• Project Management, HUB Operations, or Specialty Pharmacy Operations/Account Management experience is preferred.
• Technical skills are essential.

Benefits

• Supportive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, and short-term disability insurance

AssistRx is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other protected categories under law.

Employment offers are conditional upon successful completion of a background check and verification of identity and work eligibility in the U.S. Sponsorship or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or vendors. Resumes sent unsolicited will be considered property of AssistRx, with no fee payable upon hire.