Senior Store Professional

NAPA; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

NAPA is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop channels. The role requires strong automotive parts knowledge, accurate parts identification, and a commitment to customer satisfaction.

This position also serves as a resource for team members on product and system knowledge. The Senior Store Pro will drive sales, support inventory accuracy, and assist with open/close procedures, while maintaining a safe and welcoming

Qualifications

• High school diploma or equivalent required.
• Strong communication and organizational skills.
• Able to identify part numbers and product codes accurately.
• Experience in automotive parts or retail.
• ASE Parts Specialist certification preferred.

Responsibilities

• Provide prompt, professional service to customers across in-store, phone, and dealer shops.
• Identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical questions and recommend solutions.
• Maintain knowledge of products, warranties, and store policies.
• Support store operations including stock orders and inventory reporting.
• Coordinate deliveries and prepare orders for customers and drivers.
• Assist with Open/Close procedures and continuous process improvements.

Skills

Customer service

Parts lookup

Product knowledge

Communication

Leadership

Organization

Team mentoring

Education

High School Diploma or equivalent

ASE Parts Specialist certification (preferred)

Tools

POS systems (e.g., TAMS)

Job description

Summary

The Senior Store Pro is responsible for delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability to identify and source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge.

Position Performance Measures

• Customer satisfaction and issue resolution effectiveness
• Accuracy and speed of parts lookup and order processing
• Sales performance and order fulfillment efficiency
• Product knowledge and technical advisory capability
• Adherence to operational, pricing, and inventory processes
• Contribution to team support and store operations including inventory and delivery management
• Compliance with asset protection and loss prevention standards

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Assist with Open and Close Procedures in the store as needed.
• Support continuous improvement initiatives related to store processes and operational standards.
• Ensure compliance with pricing, asset security, and operational procedures.
• Participate in training and continuous development activities.
• Act as a resource and support for other team members.

Qualifications

• High School Diploma or equivalent
• Strong communication, interpersonal, and organizational skills
• Ability to understand and accurately identify part numbers and product codes
• Customer-focused mindset with ability to work efficiently in a fast-paced environment
• Ability to maintain professionalism and composure under pressure
• Preferred ASE Parts Specialist certification
• Experience in automotive parts, retail, or related industry
• Familiarity with POS systems and cataloging tools (e.g., TAMS)
• Knowledge of local service area and customer base
• Ability to operate a manual transmission vehicle
• Leadership
• Demonstrates ownership of customer experience and outcomes
• Acts as a technical resource and mentor to peers
• Maintains professionalism, accountability, and strong work ethic
• Contributes to a collaborative and high-performing team culture
• Shows initiative in skill development and continuous learning

Organizational Structure

• Reports to: Store Manager / Assistant Store Manager
• Works closely with: Counter Sales Associates, Inventory/Operations staff, and external customers (retail and dealer shops)
• Part of: Retail Store Operations within NAPA

Physical Demands / Working Environment

• Retail and warehouse environment with frequent customer interaction
• Standing and walking for extended periods throughout the shift
• Ability to lift and move parts and equipment up to ~60 lbs.
• Frequent bending, stooping, reaching (including use of ladders/stools)
• Use of equipment such as hand trucks, dollies, and hydraulic lifts
• Requires visual accuracy for identifying part numbers and sequences
• Fast-paced environment requiring multitasking and attention to detail

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders.

Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.