Senior Store Manager- Sales

Mattress Firm Inc.; Durham (NC); On-site; USD 75,000 - 91,000; Full time

Benefits offered by this job

401(k) with employer matching

Get paid on-demand

Employee discounts

Job summary

Mattress Firm seeks a Senior Store Manager to lead vision and sales across multiple stores, driving omni-channel performance and a customer-centric in-store experience.

You will train and coach teams, manage staffing and hiring, and partner with marketing to grow brand presence. This role emphasizes leadership, execution, and exceptional customer service.

Qualifications

• Lead multi-store sales and KPI performance.
• Train and coach staff in sales, product knowledge and operations.
• Plan staffing, interview and hire qualified candidates.

Responsibilities

• Lead store merchandising and execute in-store programs.
• Drive customer-focused stores delivering exceptional experience.
• Collaborate with marketing on social media strategy.
• Ensure compliance with policies and safety standards.

Skills

Sales leadership

Coaching

Staffing & hiring

Training

Product knowledge

Operations

Job description

Job Details

Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm and have the job of your dreams! Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.

The Senior Store Manager leads the Mattress Firm vision, company initiatives and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. The role is responsible for leading selling programs, driving related KPI results in multiple store units and supporting the omni-channel experience. The Senior Store Manager ensures teams always put the customer at the center and create a compelling and engaging environment for Mattress Firm team members. Drive individual and team sales performance and KPIs Train and coach store employees in sales, product knowledge and operating activities, providing constructive feedback; annual performance reviews and Individual Development Plans Create an environment where customers always at the center and have an exceptional experience Communicate professionally and regularly with field employees (Distribution Center, District Manager, Regional VP, etc.) to address immediate concerns and questions Assist in multi-store staffing, interviewing, and hiring qualified candidates Continue to develop skills, competencies, product knowledge through assigned course work, training, and other company led activities. Conduct workforce management activities (store staffing schedule, reconciling punches etc.), utilizing Operations team support and tools Achieve or exceed individual store financial targets through effective execution and customer service at the store level Ensure store execution of product merchandising, marketing, and POP standards Ensure company policies, including appearance and functionality standards, and state regulations are followed Partner with marketing to plan, implement and monitor assigned store’s social media strategy to positively impact brand awareness and increase sales Lift or move 50+ pounds.

Benefits Included

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories
• Compensation: Competitive pay range of pay range of $75,000-91,000 per year * depending on qualifications and experience.

For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. *Pay amount does not guarantee employment for any particular time. Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non‑discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

What gets us out of bed every morning? Helping people sleep well to live well. As America’s largest specialty mattress retailer, we’re committed to recruiting and hiring those who share our passion for making a difference every day. In just under 40 years, Mattress Firm has grown to more than 2,400 stores nationwide, supported by a team of more than 6,000 Sleep Experts® who’ve helped millions of people achieve better sleep. Our common goal—to help others get great zzz’s—unites us, no matter our differences. It’s no surprise that we were named one of Newsweek’s Most Loved Workplaces of 2024! We are Mattress Firm. And this is what we wake up for.