Assistant Store Manager

Mattress Firm Inc.; Springfield, Northern (OH, KY); Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Mental health resources

Medical/dental/vision plans

Get paid on-demand

Uncapped commissions

Employee discounts

Job summary

Mattress Firm is seeking an Assistant Store Manager in the United States to elevate the in-store experience as a trusted sleep authority, selling best-in-class products and supporting omnichannel initiatives.

This transitional role develops your skills to become a store manager, leading team coaching on selling practices, merchandising execution, and training, while aiming to meet sales targets and provide exceptional customer service.

Qualifications

• Experience in retail or leadership roles.
• Ability to train and coach associates.
• Strong customer service and problem-solving skills.
• Physical ability to lift 50+ pounds.

Responsibilities

• Resolve customer-related issues and escalate when needed.
• Coach associates on selling practices and in-store merchandising.
• Assist Senior Store Manager with training of store associates.
• Drive sales and achieve store targets through effective execution.
• Promote a coaching culture to improve the customer experience.

Skills

Customer focus

Leadership

Coaching

Sales techniques

Merchandising

Job description

Job Details

• The Assistant Store Manager will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products.
• Assistant Store Managers will execute MFRM selling programs and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.
• This is a transitional role meant to develop your skills to become a store manager.
• They will serve as a lead in resolving customer-related issues and escalating when necessary.
• The Assistant Store Manager assists the Senior Store Manager in driving company initiatives and achieving sales performance goals by coaching associates on selling practices and ensuring the execution of in-store merchandising in multiple store units.
• Support development of team members by providing technical and product knowledge information to associates, serving as subject matter expert.
• Assist Senior Store Manager with training of store associates.
• Promote a culture of coaching by providing insights as to how team members can improve the customer experience they provide and increase their selling aptitude.
• Achieve or exceed store financial targets through effective execution and customer service at the store level.
• Ensure store execution of product merchandising, marketing, and POP standards.
• Follow Mattress Firm procedures for product transfers to ensure proper documentation of inventory.
• Ability to lift, pull, and push 50+ pounds.

Benefits Included

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation: Competitive pay range of $59,000 to $72,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. *Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

What gets us out of bed every morning? Helping people sleep well to live well.

As America’s largest specialty mattress retailer, we’re committed to recruiting and hiring those who share our passion for making a difference every day. In just under 40 years, Mattress Firm has grown to more than 2,400 stores nationwide, supported by a team of more than 6,000 Sleep Experts® who’ve helped millions of people achieve better sleep. Our common goal—to help others get great zzz’s—unites us, no matter our differences. It’s no surprise that we were named one of Newsweek’s Most Loved Workplaces of 2024! We are Mattress Firm. And this is what we wake up for.