Senior Storage Engineer & Escalation Lead (Contract)

Avance Consulting Services; Hopkinton (MA); On-site; USD 100,000 - 130,000; Full time

Job summary

A global IT consulting firm is seeking a Technical Lead / L3 Engineer located in Hopkinton, MA. The ideal candidate will have extensive experience in storage engineering, with strong problem-solving skills and proficiency in C/C++. Responsibilities include troubleshooting storage issues, preparing technical root cause analyses, and delivering training. This is a contract position lasting 6-12 months, ideal for professionals with experience in managing critical storage applications and environments.

Qualifications

• Experience in Development and Escalation Engineering Storage domain.
• Experience as an Escalation Engineer for Midrange Product line.
• Extensive experience in troubleshooting and debugging issues.

Responsibilities

• Debugging customer SAN configuration issues on the VNX and Clariion arrays.
• Preparing and delivering technical RCA for escalation events.
• Tracking Data Unavailable incidents with cross-functional teams.

Skills

Storage knowledge

Problem solving skills

C++ knowledge

Windows or Linux knowledge

Debugging skills

Knowledge of virtualization concepts

Tools

Win debugger

Brocade B-Series switches

Cisco switches

Job description

A global IT consulting firm is seeking a Technical Lead / L3 Engineer located in Hopkinton, MA. The ideal candidate will have extensive experience in storage engineering, with strong problem-solving skills and proficiency in C/C++. Responsibilities include troubleshooting storage issues, preparing technical root cause analyses, and delivering training. This is a contract position lasting 6-12 months, ideal for professionals with experience in managing critical storage applications and environments.