Senior Station Manager, AMZL-Delivery Station

Amazon; West Palm Beach (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

Amazon Logistics is seeking a Sr. Station Leader responsible for budgetary, people development and operations objectives for a Delivery Station (DS).

You will lead a team of Operations, Area and Shift Managers, coach and mentor staff to meet performance targets, drive safety and employee relations, and build leadership bench strength within the DS. Key duties include ensuring safety, quality and customer experience, driving lean initiatives, setting expectations for managers, managing 24/7

Responsibilities

• Safety, quality and customer experience leadership for all DS operations
• Lead and coach Operations, Area and Shift Managers; set expectations and measure performance
• Drive lean initiatives and continuous improvement across the DS
• Manage 24/7 delivery station operations and DSP relationships
• Present operational metrics to senior leadership and build leadership bench strength
• Hire and develop top talent; implement talent plan including learning, succession and engagement
• Share best practices across departments and shifts to improve performance

Job description

Description

AMZL Sr. Station Leaders are responsible for all budgetary, people development and operations objectives for an Amazon Logistics Delivery Station (DS). Additional responsibilities include managing and leading a team of Operations, Area and Shift Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the DS.

Key job responsibilities

• Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations
• Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan
• Problem-solves for closing gaps between performance and goals
• Will set and clarify requirements and expectations for Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments
• Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
• Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)
• Present operational metrics regularly to the senior leadership team
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• Leverages the Operations, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
• Cultivates strong culture and engagement throughout all levels of the delivery station team
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives