Senior Station Manager

Amazon; Mesquite (TX); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

RSUs

Paid time off

401(k) matching

Job summary

Amazon is seeking a Senior Delivery Station Operations Leader in Texas to drive safety, quality, and performance for delivery station operations. You will lead a team of managers, implement lean initiatives, and manage DSP partnerships to hit aggressive business goals.

You will hire and mentor staff, analyze metrics, and coordinate with cross-functional partners to secure resources and improvements across the site. This role demands flexibility for varied shifts and locations within Texas.

Qualifications

• Bachelor's degree or equivalent
• 7+ years direct management experience in logistics, fulfillment, last-mile manufacturing, engineering, production or distribution
• Proven track record of delivering performance and financial results under pressure
• Experience with performance metrics and lean techniques
• Experience with full lifecycle staffing (interviewing, hiring, performance management)
• Strong analytical capability and data-driven problem solving
• Excellent communication skills in English
• Experience managing third-party resources regionally/nationally
• Experience managing contingent workforce during peak seasons
• Willingness to work varied hours including nights, weekends and holidays

Responsibilities

• Oversee safety, quality, performance, customer experience and people development for delivery station operations
• Lead vision setting and drive lean initiatives to meet and exceed business plans
• Identify gaps between performance and goals and implement corrective actions
• Define expectations for Operations, Area and Shift Managers and monitor performance
• Manage delivery of Amazon orders 24/7 and relationships with DSPs
• Present operational metrics to senior leadership regularly
• Hire and develop top talent and create a site talent plan
• Leverage managers to source ideas and drive improvement plans
• Foster a strong culture and engagement across the site
• Share best practices across departments and network
• Collaborate with Transportation, DSP Management, Finance, Loss Prevention, IT, HR, and Engineering for resources and support

Skills

Leadership

Data analysis

Lean methodology

Performance metrics

Hiring & staffing

Communication

Vendor management

Flexibility

Education

Bachelor's degree or equivalent

Job description

Description

"Candidate must be open to any location within a 50-mile radius."

Key job responsibilities

• Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations
• Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan
• Problem-solves for closing gaps between performance and goals
• Will set and clarify requirements and expectations for Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments
• Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
• Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)
• Presents operational metrics regularly to the senior leadership team
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• Leverages the Operations, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
• Cultivates strong culture and engagement throughout all levels of the delivery station team
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

Basic Qualifications

• Bachelor's degree or equivalent
• 7+ years’ direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last-mile manufacturing, engineering, production or distribution environment
• Demonstrated track record of delivering performance and financial based results in high pressure environments
• Experience with performance metrics and process improvement and lean techniques
• Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminations
• Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems
• Excellent communication skills (including local language and English, written and verbal)
• Experience managing third party resources on a regional/national scale
• Experience managing contingent workforce in a business with peak seasons
• Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays

Preferred Qualifications

• Degree in Engineering, Operations or related field and MBA preferred
• Experience in a startup environment
• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long-term career development

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Arlington - 135,000.00 - 182,700.00 USD annually

USA, TX, DALLAS - 135,000.00 - 182,700.00 USD annually

USA, TX, Dallas - 135,000.00 - 182,700.00 USD annually

USA, TX, Fort Worth - 135,000.00 - 182,700.00 USD annually

USA, TX, Lewisville - 135,000.00 - 182,700.00 USD annually

USA, TX, Mansfield - 135,000.00 - 182,700.00 USD annually

USA, TX, Mesquite - 135,000.00 - 182,700.00 USD annually