Senior Staff Strategic Operations

Servicenow; United States; On-site; USD 172,000 - 301,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking an experienced program leader to drive the organization’s most critical cross-functional priorities and strategic programs within the Cloud Engineering & Support portfolio. You will operate at the intersection of strategy and execution, design governance, and lead at scale, influencing senior executives across geographies and functions.

The role focuses on organizing ambiguous problems into milestones, delivering outcomes, developing scalable processes, and guiding change

Qualifications

• 12+ years of project/program management experience in mid/large size companies, ideally in software engineering/product development.
• Bachelor's/master's/PhD requirements with relevant years of experience as stated.

Responsibilities

• Drive the organization's most critical cross-functional priorities and strategic programs.
• Organize complex problems into prioritized milestones, deliverables, and success criteria.
• Develop scalable processes, templates, and training to ensure program delivery and process adoption.
• Establish governance frameworks and lead executive-level meetings across workstreams.
• Communicate objectives, status, risks, and results with surgical execution and handoffs across teams.

Skills

Cross-functional leadership

Program management

Executive communication

Stakeholder management

Facilitation

Negotiation

Change management

AI integration awareness

Leadership without authority

Education

Bachelor's degree

Master's degree

PhD (with 5+ years experience)

Tools

PowerPoint

Job description

About the team

Office of Business Strategy manages the portfolio, strategy and operations for the Cloud Engineering & Support (CES) organization. The CES organization is accountable for delivering autonomous infrastructure with speed and efficiency-while providing the enterprise-grade services our customers rely on.

What you get to do in this role

In this role, you will drive the organization's most critical cross-functional priorities and strategic programs- operating at the intersection of strategy and execution and setting the standard for how high-impact programs are designed, governed, and run at scale. This person is effective at building relationships, collaborating, and influencing others; they must also be highly experienced working with senior executives across various geographies and functions. Organize complex, ambiguous problems into prioritized milestones, deliverables, dependencies, and success criteria - designing programs to deliver specific strategic outcomes and drive relentless accountability against them Develop and implement scalable processes, templates, and training to ensure program delivery and process adoption; oversee change management efforts, guiding teams through organizational transitions and improvements Establish governance frameworks and lead executive-level meetings and cross-functional events; serve as the go-to source of leadership, transparency, and visibility - clearly communicating objectives, status, risks, and results while ensuring surgical execution and handoffs across workstreams.

Preferred Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven project/program management experience involving many cross-functional teams
• Solid organizational skills with high regard for quality
• Strong collaboration and relationship-building skills - able to work well with many different types of personalities in various functions. Masterful in the art of bringing people together
• Excellent communication skills - Ability to communicate, document, and present complex technical issues in a concise and efficient manner for a variety of audiences
• Experienced and confident in creating slides and presenting to executives
• Must possess effective listening skills and comfortable asking powerful questions
• Passion for working with people in technical environments
• Proven leadership skills to influence and motivate without authority. True servant leader
• Proven facilitation skills to lead/drive a variety of program events
• Excellent negotiation and conflict management skills

Basic Qualifications

• 12 years of project/program management experience in mid/large size companies, ideally in a software engineering/product development organization with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.

For positions in this location, we offer a base pay of $171,900 - $300,800 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative