Senior Staff Software Engineer, Core Automation

Coinbase, Inc.; Frankfort (KY); Remote; USD 254,000 - 299,000; Full time

Job summary

Coinbase is seeking a Senior Staff Software Engineer to design and build Agentic AI systems that power customer support and compliance automation at scale. You will architect a reusable platform, enabling other Coinbase teams to deploy AI in their domains while coordinating with product, compliance, and operations.

You will guide production readiness, grounding, and reliability at scale. You will mentor engineers and shape technical direction across teams, ensuring responsible AI usage with

Qualifications

• 12+ years of backend software engineering experience.
• Shipping LLM-based or Agentic AI applications to production.
• Architect distributed systems handling massive scale.
• Partnering with non-technical stakeholders to define requirements.
• Influencing technical direction across multiple teams.
• Utilizes generative AI responsibly with human oversight.

Responsibilities

• Own the design and implementation of Agentic AI systems powering Coinbase's customer support and compliance automation.
• Architect a reusable platform of primitives, orchestration tools, and interfaces for other teams to adopt Agentic AI.
• Drive cross-functional alignment with product, compliance, and operations to translate business needs into scalable technical solutions.
• Lead technical strategy for productionizing LLM-based applications, focusing on grounding, hallucination reduction, and reliability at scale.
• Mentor engineers on system design, coding standards, and AI/ML best practices.

Skills

Backend engineering

LLM/AI production

Distributed systems

Stakeholder collaboration

Mentoring

Responsible AI

Golang

Tools

Golang

Job description

What you'll do:

• Own the design and implementation of Agentic AI systems powering Coinbase's customer support and compliance automation
• Architect a reusable platform of primitives, orchestration tools, and interfaces that enable other teams to adopt Agentic AI for their domains
• Drive cross-functional alignment with product, compliance, and operations stakeholders to translate business needs into scalable technical solutions
• Lead technical strategy for getting LLM-based applications from prototype to production, including grounding, hallucination reduction, and reliability at scale
• Mentor engineers across the team on system design, coding standards, and AI/ML best practices

Required Skills and Experience:

• 12+ years of backend software engineering experience, with deep proficiency in Golang or similar systems languages
• Proven track record shipping LLM-based or Agentic AI applications to production, including measurable improvements in grounding and hallucination reduction
• Demonstrated ability to architect distributed systems handling massive scale, with experience navigating ambiguous problem spaces to deliver high-impact solutions
• Experience partnering with non-technical stakeholders (compliance, operations, customer support) to define requirements and drive adoption of technical platforms
• Track record of influencing technical direction across multiple teams and mentoring senior engineers
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$253,895—$298,700 USD

*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.

*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.

*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.

*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges." learn more about working at Coinbase.

As a Senior Staff Software Engineer on the Core Automation team within Platform, you'll architect and build the Agentic AI systems that are reimagining how Coinbase delivers customer support and manages compliance at scale. This team is focused on automating high-volume operational processes with AI, then building the primitives and orchestration platform that let every domain at Coinbase leverage those capabilities. You'll own the technical vision for production AI systems that directly improve customer experience, strengthen compliance posture, and drive outsized efficiency gains.