Senior Staff Site Reliability Operations Technical Lead

NVIDIA Gruppe; Durham (NC); On-site; USD 184,000 - 265,000; Full time

Benefits offered by this job

Equity

Benefits

On-site in Durham

Job summary

NVIDIA is seeking a Site Reliability Operations Technical Lead for our Durham, NC site. This senior role owns technical service delivery locally, leads major incidents, and drives site-level reliability improvements across AD, Exchange, compute, and storage.

You'll mentor site SRO engineers, coordinate with global teams, and develop automation to improve diagnostics and health checks. On-site work and after-hours support are required, with equity and full benefits offered.

Qualifications

• 12+ years in enterprise support engineering, incl. 5+ years in senior/lead roles
• Deep hands-on across AD/EntraID, Exchange hybrid, Windows/Linux servers
• Experience with enterprise endpoint management and MECM/SCCM/Jamf
• Database operations support, networking basics, security remediation
• Scripting/automation in Python/PowerShell/Bash; ITSM tools like ServiceNow
• Strong executive communication and incident leadership
• On-site work and after-hours maintenance willingness
• Bachelor's degree or equivalent experience

Responsibilities

• Own day-to-day site operations and incident management with SLA accountability
• Serve as Tier3 escalation owner for identity, messaging, compute, and endpoint
• Drive vulnerability remediation, patch management, and audit readiness
• Lead site SRO engineers and maintain runbooks and knowledge base
• Coordinate with global platform teams and vendors for permanent fixes
• Build diagnostics and automation in PowerShell, Python, or Bash
• Represent site IT in regional/global initiatives and architecture forums

Skills

Enterprise support engineering

Senior/lead escalation

Active Directory/EntraID

Exchange hybrid

Windows/Linux servers

Scripting automation (Python/PowerShel

Education

Bachelor's degree in Computer Science or related

Tools

PowerShell

Python

Bash

Job description

For over 25 years, NVIDIA has been at the forefront of transforming computer graphics, PC gaming, and accelerated computing, driven by a legacy of continuous innovation and exceptional talent! We are now bringing to bear the immense potential of AI to usher in the next era of computing, where our GPUs power the "brains" of computers, robots, and autonomous vehicles that can comprehend the world. This pioneering work demands vision, innovation, and the world’s best talent. Join our diverse and supportive environment, where

We are seeking a Site Reliability Operations Technical Lead to serve as the senior technical individual contributor for reliability and support at our Durham, North Carolina site. This role owns technical service delivery locally, acts as the support point of last resort before regional and global platform teams, and provides technical leadership to site support engineers. Be responsible for the hardest issues across Active Directory, Exchange, database platforms, and compute infrastructure, lead the site through major incidents, and drive out the recurring problems that consume the team’s capacity. You will also lead site-level projects, represent local requirements in global initiatives, and set the technical standard the site support team works to. The successful candidate is equally comfortable running a root cause analysis, supporting an executive before an all-hands, and briefing IT leadership on site risk.

What you'll be doing:

• Own day-to-day site operations — incidents, requests, critical issues, and support coverage — with accountability for queue health, SLA attainment, backlog, and service quality, plus site asset and inventory management across lifecycle, refresh, procurement, and compliance.
• Serve as Tier3 escalation owner for the site and AMER across identity (AD, hybrid EntraID, GPO, Kerberos/LDAP, SSO, MFA), messaging (Exchange hybrid mail flow, mailbox, SMTP relay), compute (Windows, Linux, macOS, virtualization, storage, and hands‑on datacenter and lab hardware), and endpoint (M365, Teams, Intune, Autopilot, imaging through migrations) driving root cause and permanent fixes rather than repeat break‑fix.
• Own endpoint compliance, vulnerability remediation, patch management, and hardening; audit readiness and evidence; and partnership with InfoSec on incident response and privileged access.
• Drive critical issues into global platform teams and vendors with reproduction cases and diagnostic evidence through to a committed fix.
• Act as technical lead for site SRO engineers setting standards, reviewing work, directing blocking issues, building diagnostic rigor through mentorship, and owning the site knowledge base and runbook library.
• Serve as the primary technical contact for site IT, partnering with employees, site and executive leadership, Facilities, Security, HR, and Procurement on incidents, planned changes, onboarding and moves, and office and lab expansions.
• Build automation in PowerShell, Python, or Bash for diagnostics, remediation, health checks, and reporting; analyze ticket and reliability trends to eliminate top recurring drivers; and champion AI‑driven and agentic solutions that advance SRO strategy.
• Represent site and AMER priorities in regional and global IT initiatives, standards, and architecture forums, and lead operational decisions in the manager's absence.

What we need to see:

• 12+ years in enterprise support engineering, infrastructure, or end user services, including 5+ years in a senior, lead, or escalation-tier role in a multi‑site environment.
• Deep hands‑on solving across Active Directory and hybrid EntraID, Exchange hybrid, Windows and Linux server, virtualization, enterprise storage, and datacenter hardware.
• Enterprise endpoint management (Intune, Autopilot, MECM/SCCM, Jamf, or equivalent), Windows11, and the Microsoft365 ecosystem, plus endpoint security and vulnerability remediation.
• Database operations support and networking fundamentals — DNS, DHCP, VLAN, wireless, firewall policy, and switch‑level troubleshooting.
• Scripting and automation in Python, PowerShell, or Bash applied to real support problems, and ServiceNow or similar ITSM.
• Demonstrated technical leadership without formal authority, excellent executive‑level communication during incidents, and the rigor to pursue root cause over symptom clearing.
• Willingness to work on‑site and hands‑on (including lifting and moving equipment), join an on‑call rotation, and support after‑hours maintenance windows and cutovers.
• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.

Ways to Stand Out from the crowd:

• Experience supporting engineering, lab, R&D, or manufacturing environments with specialized equipment and non‑standard availability requirements.
• Local technical lead through a site buildout, relocation, or major migration; or experience influencing global standards and tooling roadmaps for site and regional needs.
• Executive support programs, AV and hybrid conference room technologies, or build automation with measurable efficiency and experience benefits.

NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward‑thinking and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you!

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 184,000 USD - 264,500 USD.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until September15,2026.

NVIDIA uses AI tools in its recruiting processes.

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.