Senior Staff Product Manager, Customer Insight & Strategy

Kaseya; Miami (FL); On-site; USD 130,000 - 180,000; Full time

Job summary

Kaseya is seeking a senior user researcher, product manager, or strategist to architect and own a scalable voice-of-customer engine for Growth and Product Strategy. You will run discovery, partner with Product and GTM, and help transform customer truth into sharper positioning and roadmap priorities.

You will build processes, playbooks, and channels to surface insights quickly, impacting decisions across product, marketing, and sales. This is a fast, high-impact role in a growing company.

Qualifications

• Senior user researcher or product strategist with broad scope across growth, product and GTM.

Responsibilities

• Build a scalable voice-of-customer engine across Growth & Product Strategy.
• Secure fast access to MSPs and Direct IT customers through panels, workshops, and events.
• Embed user insight into product discovery and roadmap decisions with senior leadership.
• Synthesize customer input into actionable findings on needs, usage, and buying behavior.
• Create playbooks and templates to scale customer research across the org.

Skills

User research

Product strategy

Stakeholder management

Go-to-market

Job description

About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.
We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.
At Kaseya, we don't just raise the bar. We build it.
About This Role
This role reports to the SVP, Growth & Product Strategy, within the CTO's organization. This is a hands-on role for a senior user researcher, product manager, or strategist with range — someone who can architect the system and personally run discovery when the question demands it, and who moves from a feature-level detail to the strategic landscape. It's a rare seat: a new capability with executive sponsorship and the room to build it from the ground up.
This role will build and own a scalable, rapid voice-of-customer engine for Growth & Product Strategy and will define who we talk to, how quickly we can reach them, and how what we learn feeds the company's most important product and growth decisions. This person establishes the methods, customer access, toolkit, and operating cadence that get the team to trustworthy answers in days and weeks rather than months.
This role runs discovery interviews for priority segments while building the process, codifying what works into playbooks, and raising the bar on rigor across the Product org. Rather than standing up an expensive, heavyweight research function, they find fast, creative ways to surface insight, leveraging disparate sources across the company, from sales and customer success to support tickets.
A core part of the mandate is partnership across Product and Go-To-Market. This role brings user insight into product discovery early and often, partnering with Product to ensure that roadmap bets are grounded in real customer need rather than opinion. With GTM teams (marketing, sales, and customer success) they help turn customer truth into sharper positioning, messaging, and segmentation, and tap those teams as a fast channel to customers already in the field. Across both, this role operates credibly at senior levels, translating research into strategic direction leaders can act on.

Key Responsibilities

• Build the rapid voice-of-customer engine.Leveraging existing and new customer feedback channels, design and stand up a repeatable process for reaching not just today’s customers but prospects and new segments in days and weeks, not months — defining who we talk to, how we reach them fast, which method fits each question, and how findings flow into product, GTM, and segment decisions. Own the research stack and budget, investing where the questions justify it.
• Own creative, fast customer access.Build and maintain the panels and channels that reach the right MSP and Direct IT customers and end users on short notice, spanning quick calls, discovery and usability interviews, expert networks, in-product experiences, win/loss reviews, and events like webinars and Product Councils, and mobilize the people already talking to customers every day, from sales to customer success.
• Partner with Product and GTM to drive the decisions that matter.Embed user insight in product discovery, pressure-test roadmap bets against real customer needs, and give teams the evidence to prioritize with confidence, so the org builds and goes to market on what matters, not what shouts loudest.
• Turn raw input into decision-ready insight and strategy.Synthesize what customers say and do into clear, honest findings on unmet needs, usage friction, buying behavior, churn drivers, and expansion opportunities, framed to inform a specific decision, not to sit in a report. Bring that point of view directly into strategy conversations with senior leaders, and challenge assumptions when the evidence warrants.
• Make the capability scalable.Create the frameworks, playbooks, templates, and best practices that let others across Product and GTM run good customer research without this role in the room