Senior Staff Product Designer, Payroll Services Denver, CO;San Francisco, CA;New York, NY;Atlan[...]

Gusto; San Francisco (CA); Remote; USD 204,000 - 254,000; Full time

Job summary

An established industry player is seeking a Senior Staff Product Designer to lead the design of payroll services. In this pivotal role, you will transform complex regulatory requirements into user-friendly experiences, collaborating closely with cross-functional teams. You will champion design excellence, influence product strategy, and ensure high-quality customer interactions. This position offers a unique opportunity to impact the lives of small business owners while working in a dynamic and inclusive environment. Join a team that values innovation and creativity, where your contributions will shape the future of payroll services and enhance the overall customer experience.

Benefits

Equity based compensation

Health insurance

401(k)

Flexible work schedule

Professional development opportunities

Qualifications

• 8+ years of experience in Product Design, leading design direction.
• Experience with complex customer experiences and technical systems.

Responsibilities

• Collaborate with teams to define long-term UX vision and strategies.
• Design and ship projects that deliver value to customers.

Skills

Product Design

UX Research

Data Analysis

Customer Experience

Design Systems

Collaboration

Education

Bachelor's Degree in Design or related field

Tools

Figma

Sketch

Adobe Creative Suite

Job description

Senior Staff Product Designer, Payroll Services

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually.

About the Role:

As a staff product designer on Payroll Services, you will wrangle technical and regulatory complexity into guided experiences for new and experienced employers. You'll collaborate with internal teams to enhance their processes through a service design approach and improve the internal tools they use to help customers set up and maintain their tax accounts. As a member of this product area’s cross-functional team, you’ll be a key partner in leading the entire product development process from setting the long-term vision to strategic planning; all the way to launching new features and iterating on existing ones.

Payroll is the beating heart of Gusto’s business. The Payroll Services team is responsible for the customer experiences and internal services that process payrolls, calculate taxes and deductions, pay and file with tax agencies, and maintain compliance on behalf of our customers.

Here’s what you’ll do day-to-day:

• Collaborate with cross-functional partners to define a long-term UX vision for your product area and how it fits into Gusto’s broader vision.
• Work with cross-functional partners in UX Research, Data Science, Legal, Compliance, Payroll Ops, and Customer Support to understand customer problems and identify key opportunities for the customer and our business.
• Build our collective understanding of our customers’ payroll and tax compliance needs through research and data.
• Design and ship both net-new and iterative projects that deliver consistent value to our customers.
• Contribute to Gusto’s product design community by sharing your skills and experience.
• Champion our design system and platform standards, and help evolve them through your team’s work.

Here’s what we're looking for:

• 8+ years' Product Design experience
• Breadth of impact: This is a very senior IC design role on a strategic and new team within Gusto. You should have demonstrated experience leading design direction across multiple teams, and influencing design/product across multiple product areas.
• Comfortable with complexity: You’ve led the design of approachable, guided customer experiences in complex domains. Ideally you’ve led a platform/services or enablement team.
• Product acumen: This role will contribute directly to business and product strategy. You should be comfortable working with executive stakeholders, and be able to demonstrate how you’ve shaped business decisions.
• Technical acumen: This role will require a deep understanding of our technical systems and how those translate into customer and business outcomes. You’ll work directly with your engineering partners to improve the systems that power our customer experiences.
• Builder mindset: This role will lead a team to ship customer-facing products and services, not just plans and documents. You should be able to demonstrate how you’ve stayed involved with customer-facing work as a leader, and how you’ve supported your direct reports through complex projects.
• High quality bar: This role will be a tireless advocate for our customers’ experience with Gusto. You should be able to demonstrate how you’ve maintained design quality and accessibility across screen sizes, while shipping iteratively to deliver customer value early and often.

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.

Our cash compensation range for this role is $174,000/yr to $216,000/yr in Denver & most remote locations, and $204,000/yr to $254,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.