Senior Staff Engineer - ServiceNow Developer United States, New York City Employee

Nagarro Inc; United States; Hybrid; USD 130,000 - 150,000; Full time

Job summary

An innovative digital product engineering company is seeking a Senior Staff Engineer specializing in ServiceNow development. This exciting role involves leading the configuration and setup of ServiceNow instances, implementing key management modules, and ensuring compliance with security standards. The ideal candidate will have extensive experience in ServiceNow platform development and a passion for driving technical discussions. Join a dynamic and inclusive team that values creativity and collaboration, and make a significant impact in a hybrid work environment. This is your chance to contribute to cutting-edge projects while growing your career in a forward-thinking organization.

Qualifications

• 6+ years of experience in ServiceNow development and administration.
• ServiceNow Certified System Administrator and Application Developer preferred.

Responsibilities

• Lead configuration and setup of ServiceNow instances.
• Implement Incident Management, Change Management, and Asset Management modules.
• Integrate ServiceNow with third-party applications.

Skills

ServiceNow platform development

ServiceNow modules (ITSM, ITOM, HAM, SAM, SecOps)

ServiceNow integrations (REST, SOAP, MID Server)

Workflow automation

Data migration techniques

Security and compliance frameworks

Verbal and written communication skills

Client interaction management

Education

Bachelor's degree in Computer Science

Master's degree in Information Technology

Job description

Senior Staff Engineer - ServiceNow Developer

• Full-time
• Service Region: UCC

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Responsibilities:

• Lead the end-to-end configuration and setup of ServiceNow instances.
• Develop and implement Incident Management, Change Management, Asset Management, and Service Request Management modules.
• Configure SSO, email notifications, MID Server setup, user groups, and permissions.
• Integrate ServiceNow with third-party applications such as ESRI (ArcGIS), ARMIS Security, PDQ Inventory, and Hexagon/Infor EAM (AMPS).
• Implement and maintain CMDB, ITSM, ITOM Discovery and Service Management, HAM, SAM, Chatbot, and SecOps.
• Ensure compliance with client's security standards and remediate vulnerabilities.
• Provide technical documentation, including system maps, workflow diagrams, wireframes, data dictionaries, and migration plans.

Desired Technical Skills:

• Expertise in ServiceNow platform development and administration.
• Strong proficiency in ServiceNow modules, including ITSM, ITOM, HAM, SAM, SecOps, and Service Portal.
• Hands-on experience with ServiceNow integrations (REST, SOAP, MID Server, API connectors).
• Experience with workflow automation, UI policies, business rules, ACLs, and catalog items.
• Knowledge of data migration techniques and best practices.
• Understanding of security and compliance frameworks, including application vulnerability remediation.
• Clear and concise verbal and written communication skills.
• Experience in managing client interactions, setting expectations, and driving technical discussions.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 6+ years of experience in ServiceNow development, configuration, and administration with 2-3 major end-to-end implementations completed.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) preferred.
• Experience working on government or US public sector projects is a plus.

Compensation:

• Gross Salary Range (including bonuses): $130K to $150K yearly + Nagarro Benefits
• This position is hybrid in NYC.

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.