Senior Staff Design Program Manager (Core Business Workflows)

ServiceNow; Santa Clara (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Generous family leave

Matched donations

Annual learning stipends

Flexible PTO

Competitive retirement plan

Paid volunteer time

Job summary

ServiceNow seeks an experienced program manager to drive cross-functional design and product content initiatives, aligning teams across UX, research and product to deliver holistic experiences.

You will own executive stakeholder communications, create scalable processes, and guide multiple programs from strategy through delivery, ensuring alignment with business priorities and user needs.

Qualifications

• 10+ years of project/program management experience in mid/large size companies, ideally on a product design or experience team.
• Strong stakeholder management and leadership capabilities across multiple functions.
• Experience delivering complex programs from strategy through execution.

Responsibilities

• Lead organizational initiatives to improve clarity, alignment, and effectiveness across teams.
• Lead cross-functional product development programs from strategy through delivery.
• Define end-to-end plans, engage executive stakeholders, and drive root-cause analysis.
• Develop scalable processes to plan and manage multiple UX projects.

Skills

Project management

Stakeholder management

Leadership

Strategic planning

Cross-functional collaboration

Education

BA/BS degree or higher in Business Management or related field

Tools

Project management software

Job description

• At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures


• This diversity inspires passion and creativity among our teams and propels innovation in our products


• We are Experience advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences


• We are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the research, design, and product content processes


• Employee Experience owns the future of how work gets done for millions of people, across thousands of companies — one entry point, instead of a dozen disconnected systems scattered across HR, IT, Finance, and every other business unit


• That front door is powered by agentic experiences and specialized assistants underneath: purpose-built agents and connectors that reach into BU systems and complete work, not just answer questions about it


• Serve as a strategic partner to the Design VP and their leadership team, driving team communications, operating cadences, and actionable plans that improve alignment, execution, and organizational effectiveness


• Drive executive-level planning and organizational alignment by identifying risks, surfacing opportunities, shaping narratives, and enabling informed decision-making across design and cross-functional leadership teams


• Lead organizational initiatives that improve clarity, alignment, and effectiveness across teams, ensuring the design organization can scale successfully through growth, transformation, and changing business priorities


• Lead cross-functional product development programs from strategy through delivery, applying a strong understanding of the product development lifecycle while advocating for Design and UX priorities, quality, and impact


• Operates with a high-degree of autonomy, seeks to address long-standing organizational opportunities, and effects change within our Experience Team and our cross-functional partner orgs. To address organizational opportunities, you’ll define an end-to-end plan, engage with executive stakeholders, drive root cause analysis, implement solutions and monitor effectiveness


• You’ll implement scalable processes or solutions to effectively plan and manage multiple UX projects to meet our objectives


• Contribute to the development of the program management function. Share back successful practices, frameworks, tools, and lessons learned that have worked in your Program


• Identify connections and reconcile possible collisions between different product offerings, features, and platforms


• Ensure transparency, alignment and clear communication of program status and overall resourcing across the portfolio to key product development stakeholders

Benefits

• Generous family leave


• Matched donations


• Annual learning stipends


• Flexible PTO


• Competitive retirement plan


• Paid volunteer time

• Actively shares knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice


• Educates cross-functional peers about their discipline and advocates for its value


• 10+ years of project/program management experience in mid/large size companies, ideally on a product design or experience team


• Models change agent behavior by coaching others to solicit buy-in, promote and communicate new scalable solutions to improve execution processes across our organization and beyond


• Leads challenging, innovative and productive conversations to solve critical challenges in both strategic and tactical circumstances


• Experience utilizing software to keep projects organized, track metrics, and report on progress


• Experience working on and managing large projects or programs with cross-functional teams


• BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience


• Deliver solutions and strategies while mitigating or removing obstacles