Senior Staff, Customer Quality Engineering (CQE)

Renesas Electronics; San Jose (CA); Presencial; USD 159.000 - 198.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Health savings account

Dental

Vision

Flexible spending accounts

Pre-tax commuter benefits

Life insurance

AD&D

Pet insurance

Company-paid life insurance and AD&D

LTD

Paid sick time

Paid holidays

Accrued paid vacation

Descripción de la vacante

Renesas Electronics Corp. seeks a Senior Staff CQE to act as the primary technical quality interface for top-tier hyperscale datacenter customers.

You will lead quality reviews, escalations, and cross-functional initiatives to ensure robust product quality across AI compute, server, networking, storage, and power platforms. You will guide data-driven analyses, communicate clearly with customers and Renesas leadership, and drive rapid containment, root cause investigation, and effective

Formación

• Extensive experience supporting hyperscale datacenter/cloud customers in customer-facing semiconductor quality roles.
• Demonstrated success managing high-visibility customer escalations with urgency and ownership.
• Deep expertise in structured problem solving, root cause analysis, containment, and corrective actions.
• Knowledge of semiconductor design/manufacturing flows including wafer fab, assembly/test, reliability, and qualification.
• Strong execution of data-backed communications to customers and leadership.

Responsabilidades

• Act as the primary technical quality interface for hyperscale customers, leading quality reviews and escalations.
• Build relationships with internal teams (quality, reliability, manufacturing, engineering) to support AI compute, server, networking, storage, and power platforms.
• Own customer quality performance analysis (PPM, RMA, failure-analysis requests) and trend reporting.
• Prepare concise, data-driven quality updates for customers and leadership, outlining risk and containment plans.
• Translate customer requirements into internal priorities with clear owners and deadlines.
• Drive end-to-end investigations using 8D and related problem-solving methods across cross-functional teams.
• Influence global stakeholders and mentor teams without direct authority.

Conocimientos

Customer quality leadership

8D problem solving

Cross-functional collaboration

Executive communication

Educación

BSEE degree

MSEE degree

Herramientas

JEDEC qualification knowledge

Failure analysis methods

Quality metrics (PPM/RMA)

Descripción del empleo

Senior Staff, Customer Quality Engineering (CQE)

• Full-time
• Employment Type: Regular (PERM)
• Remote Work Available: No

Renesas Electronics is looking for a Senior Staff Quality Engineer to serve as the customer-facing quality lead for top-tier hyperscale datacenter and cloud customers. The role will drive disciplined technical quality execution across advanced semiconductor products used in AI compute, server, networking, storage, and power-delivery platforms. The successful candidate will lead customer escalations, translate stringent customer expectations into internal execution plans, and strengthen customer confidence through clear communication, rapid response, data-driven analysis, and measurable quality improvement.

This is a senior individual-contributor role operating at both deep technical and strategic customer-engagement levels. The Senior Staff Quality Engineer will partner with customer engineering, supplier quality, operations, and executive teams while coordinating Renesas functions globally. The role has no direct people-management responsibility but is expected to influence priorities, mentor teams, and drive closure of high-visibility customer issues.

Responsibilities:

Act as the primary technical quality interface for top-tier hyperscale datacenter customers, leading quality reviews, executive updates, audits, and complex escalations.

Build strong working relationships with customer hardware quality, supplier quality, reliability, manufacturing, and engineering teams supporting AI compute, server, networking, storage, and power platforms.

Own customer quality performance analysis, including PPM, RMA, failure-analysis requests, scorecards, recurring trends, qualification status, and customer-specific improvement plans.

Prepare concise, data-backed quality updates that clearly communicate technical conclusions, customer risk, containment status, recovery plans, and required decisions.

Translate customer requirements and platform expectations into actionable internal priorities with clear owners, timing, risks, and closure criteria.

Issue Resolution and Risk Management

Drive end-to-end resolution of complex semiconductor quality issues from immediate containment through root cause, corrective action, effectiveness verification, and customer closure using 8D and other structured problem-solving methods.

Lead urgency-driven investigations across wafer fab, assembly/test, product engineering, design, reliability, failure analysis, supply chain, and supplier quality.

Coordinate rapid response for datacenter production interruptions, field returns, qualification concerns, change notifications, and systemic or repeat issues.

Manage sensitive customer escalations through disciplined communication cadence, fact-based reporting, risk assessment, executive-ready summaries, and consistent follow-through.

Ensure corrective actions address both the immediate failure mechanism and broader systemic risk across related products, processes, sites, and customers.

Datacenter Quality Strategy and Continuous Improvement

Partner with product groups and operations to influence design-for-quality, manufacturing robustness, reliability strategy, traceability, safe-launch controls, and customer-specific quality roadmaps.

Use customer feedback, field data, failure-analysis learning, reliability results, and quality metrics to identify systemic gaps, reduce recurrence, and improve customer perception of Renesas quality execution.

Drive proactive risk reviews for critical datacenter applications, including new product introduction, qualification readiness, manufacturing transitions, product and process changes, and capacity expansion.

Develop scalable best practices for hyperscale customer engagement, escalation management, technical communication, quality documentation, and lessons learned.

Anticipate quality expectations associated with high-volume AI and cloud infrastructure deployments, including accelerated ramp, long service life, continuous operation, and supply continuity.

Cross-Functional Influence and Mentorship

Provide technical leadership, coaching, and guidance to CQE and cross-functional teams on hyperscale customer expectations, semiconductor quality requirements, and structured problem solving.

Influence global stakeholders without direct authority and align teams around customer-critical deliverables, recovery milestones, and sustainable corrective actions.

Mentor less-experienced engineers and raise the quality of failure-analysis requests, 8D reports, executive summaries, customer presentations, and closure packages.

Balance priorities across products, sites, and escalations while maintaining urgency and transparency for the customer.

Required:

Extensive experience supporting top-tier hyperscale datacenter, cloud, AI, server, networking, or similarly demanding strategic customers in a customer-facing semiconductor quality role.

Demonstrated success managing high-visibility customer escalations with urgency, technical credibility, ownership, and disciplined follow-through.

Deep expertise in structured problem solving, root cause analysis, containment, corrective action, effectiveness verification, 8D, and customer communication.

Strong knowledge of semiconductor design and manufacturing flows, including wafer fab, assembly, test, reliability, failure analysis, qualification, change control, and supplier quality.

Working knowledge of quality and reliability methods relevant to datacenter semiconductors, including JEDEC qualification, mission-profile risk assessment, statistical analysis, FMEA, control plans, and traceability.

Excellent executive communication skills with the ability to present concise technical conclusions, risks, options, and recommended actions to customer and Renesas leadership.

Ability to influence global cross-functional teams without direct authority and operate effectively across time zones during critical escalations.

Availability for domestic and international travel for customer meetings, audits, quality reviews, and escalation support.

Education:

10+ years of relevant experience with BSEE, or 8+ years of relevant experience with MSEE, or equivalent technical experience

Customer Quality, Product Engineering, Reliability Engineering, Failure Analysis, or related semiconductor quality experience supporting strategic customers, business units, and cross-functional escalation teams.

The expected annual pay range for this position is $159,000 - $198,000. This position is also eligible for bonus opportunities. Please note that final offer amount will be dependent on geographic location, applicable experience, and skillset of the candidate.

Renesas offers a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, and pet insurance.

• medical
• health savings account (with applicable medical plan)
• dental
• vision
• health and/or dependent care flexible spending accounts
• pre-tax commuter benefits
• life insurance
• AD&D
• pet insurance
• company-paid life insurance and AD&D
• LTD
• short term medical benefits
• paid sick time
• paid holidays
• accrued paid vacation

New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

Renesas is an embedded semiconductor solution provider driven by its Purpose, To Make Our Lives Easier.

At Renesas, TAGIE is our culture, grounded in being Transparent, Agile, Global, Innovative, and Entrepreneurial. It shapes how we work, grow and deliver on our purpose together. This collaborative spirit and mindset drive our semiconductor technology to transform industries and impact millions of lives.

We believe in rewarding our employees with a competitive benefits package alongside their salary. More information will be provided during the hiring process.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement .

Renesas Electronics deals with dual-use technology that is subject to U.S. export controls regulations. Under these regulations it may be necessary for Renesas to obtain U.S. government export license prior to release of technology to certain persons. The decision whether or not to file or pursue an export license application is at the sole discretion of Renesas.