Senior SRE - Embedded Reliability Engineer with Equity

JobCubby; San Francisco, Northern (CA, KY); Hybrid; USD 201,000 - 251,000; Full time

Job summary

Mercury is seeking a Site Reliability Engineer to help build and mature the reliability strategy across product teams. You will embed with teams, implement reliability patterns in code, and drive observability and incident response improvements.

You will steer SLOs toward customer outcomes, participate in on-call rotations, and champion durable, scalable operations practices within a fintech SaaS platform.

Qualifications

• SRE/DevOps experience with incident response.
• Measurable impact on reliability improvements.
• Significant PostgreSQL experience.
• Authored and operated Temporal workflows.
• Experience with observability platforms.
• Familiarity with OpenTelemetry.

Responsibilities

• Embed with product teams, helping them improve their operational maturity by setting up and refining practices around on-call, monitoring, alerting, and run books.
• Run regular game day exercises with product teams, helping them feel more prepared to investigate and quickly remediate incidents.
• Jump into application code written in Haskell & TypeScript and implement reliability techniques such as retries, better error handling, better logging, circuit breaking, etc
• Steer SLOs towards meaningful customer outcomes that product teams are accountable for. Those SLOs become a strong signal for whether the product is working as intended
• Champion reliability practices through design document and code reviews
• Identify observability gaps that hinder debugging, incident response, and business intelligence and help close those
• Advocate for longer-term improvements that non-product engineering teams can drive
• Participate in the product team's on-call rotation while embedding or as part of a more general engineering rotation, helping us improve processes and how we learn from incidents

Skills

SRE/DevOps

PostgreSQL

Temporal

Observability

OpenTelemetry

Tools

Grafana

Honeycomb

Job description

Mercury is seeking a Site Reliability Engineer to help build and mature the reliability strategy across product teams. You will embed with teams, implement reliability patterns in code, and drive observability and incident response improvements.

You will steer SLOs toward customer outcomes, participate in on-call rotations, and champion durable, scalable operations practices within a fintech SaaS platform.