Senior SRE: Cloud Reliability & Incident Leader

IBM; Boston (MA); On-site; USD 95,357 - 177,092; Full time

Job summary

IBM Software seeks a Staff Site Reliability Engineer to lead Confluent Incident Management & Reliability. You will advance reliability across a multi-cloud platform (AWS, GCP, Azure), driving proactive improvements, building automation, and guiding incident response practices for a global team.

The role blends hands-on engineering with strategic program ownership, including coaching post-mortems, training incident commanders, and standardizing practices across engineering.

Qualifications

• Bachelor's degree in a relevant field.
• Master's degree preferred.
• 10+ years of experience in SRE, incident management, or reliability engineering.
• Cloud experience with AWS, GCP, or Azure (we run all three).

Responsibilities

• Analyze systemic failure patterns and design reliability improvements that prevent incident recurrence.
• Own Rootly configuration, workflows, and integrations with PagerDuty, Jira, Confluence, and Slack.
• Define and maintain SLO/SLA frameworks; use error budgets to guide reliability investments.
• Own standards, practices, and continuous improvement of incident response across engineering.
• Edit and review customer-facing incident documents (CRCAs) to ensure quality and clarity.
• Develop and deliver training programs; coach teams through post-mortems.
• Partner with engineering leaders to elevate reliability practices org-wide.
• Deep experience with observability: metrics, logging, tracing.
• Kubernetes and container orchestration experience.
• Understanding of CI/CD pipelines and release processes.
• Experience driving org-wide process and cultural changes.

Skills

SRE experience

Incident management

Observability

Kubernetes

CI/CD pipelines

Cloud platforms

Multi-cloud

Education

Bachelor's Degree

Master's Degree

Tools

Rootly

PagerDuty

Confluence

Slack

Jira

Job description

IBM Software seeks a Staff Site Reliability Engineer to lead Confluent Incident Management & Reliability. You will advance reliability across a multi-cloud platform (AWS, GCP, Azure), driving proactive improvements, building automation, and guiding incident response practices for a global team.

The role blends hands-on engineering with strategic program ownership, including coaching post-mortems, training incident commanders, and standardizing practices across engineering.