Senior SQL Support Engineer – REF 53 – 33

Xogito Group; Mississippi; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Support Engineer to join their Infrastructure Ops Team. This role involves providing technical support for workstations and server environments, including Linux and Windows. The ideal candidate will have strong troubleshooting skills and experience in system administration. The position is remote, offering flexibility within a fixed schedule. Join a dynamic team focused on high-quality client support and system security.

Qualifications

• Proven experience in diverse IT environments as a Technical Support Specialist.
• Intermediate-level system administration in Linux and Windows server environments.
• Experience with Microsoft Office 365 suite management.

Responsibilities

• Provide technical support and assistance to clients and internal employees.
• Administer user access and manage onboarding of new users.
• Ensure proper functioning and security of information systems.

Skills

Technical Support

System Administration

Troubleshooting

Communication

Analytical Skills

Education

Relevant IT certifications

Tools

Microsoft365

Active Directory

Jira Service Management

Zendesk

Job description

• Full Time
• Permanent
• remote
• Remote in Europe,Remote in Philippines

Purpose of the Role

As part of the Infrastructure Ops Team, you will be responsible for providing technical support and assistance to clients, end-users, and internal employees. As a Support Engineer, you will ensure high-quality implementation, maintenance, and support of workstations (software/hardware), diverse server operating systems (including Linux, Solaris, and Windows), and cloud environments. This role requires hands-on administration skills across multiple platforms.

Duties and Responsibilities

• Liaise with end clients, colleagues, and 3rd party vendors (e.g., MS-support teams) to understand and satisfy project and support requirements.
• Administer and control user access; manage the onboarding of new users to relevant systems.
• Ensure the proper functioning, availability, and security of the information systems, including Windows, Linux, and Solaris servers, for both the company and its end clients.
• Participate and assist in relevant stages of system deployment and development.
• Create and maintain documentation, including system configurations, procedures, and reports (weekly summaries, incident reports) for the team and clients.
• React adequately and timely to incidents and issues affecting client or internal systems (workstations, servers, cloud instances), following established procedures.
• Reproduce issues reported by users or monitoring systems to facilitate effective troubleshooting and resolution.

Required Experience & Knowledge

• Proven experience working as a Technical Support Specialist or Systems Administrator in diverse IT environments.
• Mandatory intermediate-level system administration experience in both Linux and Windows server environments. Candidates must demonstrate proficiency in both areas.
• Demonstrable intermediate-level ability to administer, troubleshoot, and maintain Linux server environments.
• Experience with various Linux distributions is required, with good practical knowledge of CentOS and Red Hat (RHEL) being essential.
• Proficient use of standard Linux command-line tools for diagnostics, performance monitoring, and troubleshooting (e.g., checking logs, processes, network connectivity, disk usage)..
• Windows Administration:
  • Proficiency in Windows Server administration.
  • Experience with Active Directory (user/group management, GPO understanding).
  • Good troubleshooting skills for remote Windows desktop related issues.
• Microsoft365 Administration:
  • Experience managing Microsoft Office 365 suite (Exchange Online, Teams, OneDrive, SharePoint)
  • Microsoft Entra User Management
    • Create, modify and disable user accounts
    • Assign and troubleshoot user access and permissions
    • Assist with password reset and MFA configuration
    • Support user onboarding/offboarding
    • Monitoring user activity and ensuring compliance with security policies
  • Microsoft Intune Device Management
    • Enroll and remove devices in Intune
    • Push apps and software updates to devices
    • Apply and troubleshoot device compliance policies
    • Perform a remote action (wipe,restart, locate device, etc..)
    • Provide end-user support for device connectivity and app issues
    • Monitoring device health and compliance with organizational standards
• Advanced knowledge of TCP/IP fundamentals and networking concepts.
• Solid understanding of basic IT security principles and best practices.

Advantage

• Experience managing servers or services within cloud environments (AWS, Azure, GCP) is considered an advantage.
• Experience with configuration management tools (e.g., Ansible, Puppet) or containerization (Docker) is a plus.

Skills and Attributes

• Experience performing support and administration activities for business-critical systems.
• Strong analytical, problem-solving, and debugging skills across different operating systems.
• Ability to understand and adhere to corporate business process flows and change management procedures.
• Excellent teamwork and communication skills.

Required Education & Qualifications

• Fluent English, both verbal and written, is essential.
• Relevant IT certifications (e.g., CompTIA Linux+, RHCSA, MCSA, CCNA) would be considered a plus.
• Experience in configuring and using ticketing systems (e.g., Jira Service Management, Zendesk) would be considered a plus.

Note: This position is part of the 24×7 support team and will require participation in on-call rotations or shift work.

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