Senior Sprinkler Service Technician

Johnson Controls, Inc.; San Antonio (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking skilled individuals to join their team in the Fire Sprinkler/Suppression industry. This role offers a unique opportunity to engage in meaningful work while ensuring the safety and satisfaction of customers. You will be responsible for performing service and repairs on a variety of sprinkler systems, utilizing your expertise in troubleshooting and customer service. The company promotes a culture of safety and collaboration, providing comprehensive benefits and training opportunities from day one. If you're ready to take your career to the next level and thrive in a supportive environment, this is the perfect opportunity for you.

Benefits

Competitive Pay

Paid Vacation

Comprehensive Benefits Package

Company Vehicle

On-the-job Training

Employee Discount Programs

Qualifications

• 5 years of experience in Fire Sprinkler/Suppression industry required.
• Must be willing to travel and participate in on-call rotation.

Responsibilities

• Perform service and repairs on various sprinkler systems.
• Read and interpret blueprints and technical manuals for repairs.

Skills

Customer Service Skills

Blueprint Reading

Troubleshooting

Physical Labor

Organizational Skills

Education

High School Diploma or equivalent

Tools

Sprinkler Systems

Technical Manuals

Service Acknowledgements Software

Job description

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer:

1. Competitive pay.
2. Paid vacation, holidays, and sick time - 10 days of vacation for the first year (plus sick time).
3. Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
4. Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
5. Encouraging and collaborative team environment.
6. Dedication to safety through our Zero Harm policy.
7. Company vehicle, tools, and equipment provided to complete all jobs.
8. Scheduling and management support.
9. JCI Employee discount programs (The Loop by Perk Spot).

What you will do

1. Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
2. Contact customer representative and ascertain equipment/systems problems.
3. Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.
4. These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.
5. Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.
6. Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
7. Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
8. Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.
9. Participate in a scheduled On-call rotation.
10. Perform other duties as assigned.

What we look for

1. 5 years of documented experience in Fire Sprinkler/Suppression industry.
2. Must be willing to travel. Able to participate in an on-call rotation schedule. Overnight travel may be required.
3. Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
4. High School Diploma or equivalent required.
5. Ability to follow verbal and written instructions. Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
6. Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
7. Ability to work flexible hours including weekends to meet customer requirements. Demonstrate a high level of customer service. Maintain truck inventory to ensure timely response to customer needs.
8. Ability to adhere to, implement, and always follow safety guidelines and procedures.
9. Strong organizational skills, positive attitude, and ability to learn quickly.
10. Possess a valid driver’s license and driving record that meets company requirements.