Senior Specialist, Salesforce Innovation Center

100 Salesforce, Inc.; San Francisco (CA); On-site; USD 94,000 - 142,000; Full time

Job summary

Salesforce in San Francisco, CA, is seeking a Sr. Specialist, Transformation to drive the Feature and Enhancement lifecycle for the SIC program. The role focuses on day‑to‑day IT collaboration, requirements gathering from regional teams, and ensuring timely delivery of enhancements.

You will coordinate with IT, SIC regional teams, and GPO leadership to keep the backlog moving, report status, and support broader technology transformation within Salesforce's Innovation Center.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 3+ years of program management or operations experience in a global org.
• Experience teaming with IT on feature/enhancement requests and delivery processes.
• Strong organizational, documentation, and communication skills.

Responsibilities

• Own the day-to-day relationship with IT for the SIC program and manage feature requests.
• Oversee intake, prioritization, scoping, and routing of requests to IT teams.
• Translate business needs from regional teams into clear IT requirements and updates.
• Monitor in-flight enhancements, flag risks, delays, or scope changes to stakeholders.
• Design and implement global processes for SIC technology and coordinate with internal teams.
• Maintain pipeline docs, status updates, and release notes for SIC stakeholders.
• Standardize how feature requests are captured and communicated globally.
• Create enablement materials to help regional teams understand new features.

Skills

Program management

Cross-functional coordination

IT liaison

Communication

Education

Bachelor's degree or equivalent

Tools

Jira

Salesforce Service Cloud

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Sr. Specialist, Transformation for the global Salesforce Innovation Center will sit on the SIC Global Programs & Operations team and play a key role in advancing the ongoing technology transformation of the SIC program, with a primary focus on the Feature and Enhancement lifecycle of our existing technologies (Salesforce and Slack). This position owns the day-to-day relationship with IT, ensuring that feature requests, bugs, and enhancements move efficiently from intake through delivery, while also acting as a conduit between the business and IT - translating field and regional team needs into clear requirements, and translating IT progress and constraints back to the business in a way that’s actionable and easy to understand. This position requires strong coordination, communication, and organizational skills, along with the ability to build trusted working relationships with IT partners, SIC regional teams, and GPO leadership. You will help keep the Feature and Enhancement backlog moving, ensure transparency on status and timelines, and contribute to the broader transformation of SIC technology and processes.

Responsibilities

• Own the day-to-day relationship with IT on behalf of the SIC program, serving as the primary point of contact for Feature and Enhancement requests.
• Manage the intake, prioritization, and tracking of Feature and Enhancement requests, ensuring requests are well-documented, correctly scoped, and routed to the right IT teams.
• Act as a conduit between the business and IT - gathering requirements from SIC regional teams and leadership, and translating IT updates, timelines, and constraints back to the business in clear, actionable terms.
• Partner with IT to monitor progress on in-flight enhancements, proactively flagging risks, delays, or scope changes to stakeholders.
• Support the Global Programs and Operations team in designing and implementing global processes tied to SIC technology, coordinating with internal teams to ensure alignment and operational efficiency across global SIC Centers.
• Maintain clear documentation of the Feature and Enhancement pipeline, including status reporting, prioritization rationale, and release notes for SIC stakeholders.
• Help drive consistency in how feature requests are captured, evaluated, and communicated across global SIC Centers.
• Contribute to enablement materials and communications that help regional SIC teams understand new features, enhancements, and process changes as they roll out.
• Exceptional documentation and communication skills, with the ability to create clear, structured status updates and process guides that keep both IT and business stakeholders aligned.

Job Requirements

• Bachelor's degree or equivalent experience in Business, Marketing, Communications, or a related field.
• 3+ years of professional experience in program management, business operations, technical program coordination, or a similar role within a global organization.
• Experience working with or alongside IT teams on feature/enhancement requests, ticketing, or technology delivery processes.
• Strong organizational skills with the ability to track multiple requests and priorities simultaneously.
• Excellent communication and interpersonal skills, capable of translating between technical and business audiences.
• Self-starter with the ability to navigate ambiguity and drive requests to resolution.
• Ability to work in a dynamic and fast‑paced environment, adapting quickly to new challenges and shifting priorities.

Preferred Skills

• Experience with Salesforce products and/or other SaaS and B2B technology platforms.
• Familiarity with case/ticket management systems and feature request intake processes (e.g., Salesforce Service Cloud, Jira, or similar).
• Experience working in a global role or coordinating across regional teams.
• Understanding of Salesforce corporate strategy and the SIC program's operating model.
• Familiarity with Slack platform capabilities (canvas, workflows) as they relate to tracking and communicating status.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

• time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $94,000 - $142,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $112,900 - $155,200 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.