Lead Software Engineer - Enterprise Agents

Salesforce, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 173,000 - 286,000; Full time

Benefits offered by this job

Office-Flex

Job summary

Salesforce seeks a Lead Software Engineer for Enterprise Agents to architect and deliver production-grade Agent systems at scale. The role requires hands-on leadership across full stack, strong CS fundamentals, and deep experience with Agent orchestration and AI integrations.

You will drive GA readiness, review designs, mentor peers, and collaborate with product, design, and engineering teams to ship end-to-end features. In-person collaboration is expected as part of enterprise-scale delivery.

Qualifications

• 8+ years of professional software development experience, including production experience architecting and shipping Agent-based systems.
• Strong CS fundamentals: data structures, algorithms, distributed systems, API/service design.
• Proficiency in at least one OOP language (Java, JavaScript, C++, C#, Ruby, Python).
• Experience with databases, REST/GraphQL, scalable backend security and reliability.

Responsibilities

• Architect, design, implement, test, and deliver production-grade software systems for Agent capabilities at scale.
• Write high-quality, maintainable code across services, APIs, and data layers.
• Design orchestration patterns for Agent integrations into workflows.
• Build and maintain the shared system context and guardrails for Agent behavior in production.
• Lead GA readiness: define criteria, close gaps, de-risk timelines.
• Debug and resolve issues across stack from infra to app logic.
• Review code for security, reliability, and performance; participate in on-call rotation.
• Mentor engineers on software practices and Agent architecture patterns.
• Present designs to stakeholders and collaborate with product/design teams.

Skills

Experience 8+ years

CS fundamentals

OOP languages

Interpersonal skills

Autonomy under tight timelines

Education

Related technical degree or equivalent

Tools

REST/GraphQL API design

SQL/NoSQL databases

Cloud infrastructure & CI/CD

Agent orchestration & LLM integration

AI tools (Claude Code, Copilot, Codex)

Job description

Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Lead Software Engineer — Enterprise Agents (Specialty Requirement)

IN SCHOOL OR GRADUATED WITHIN THE LAST 12 MONTHS? PLEASE VISIT FUTURE FORCE FOR OPPORTUNITIES Join our team building enterprise-grade AI Agents headed for GA in the coming months. We need a strong all-round software engineer who also brings deep, hands‑on experience in production Agent architecture — someone who can operate across the full stack while specializing in Agent systems that enterprise customers rely on at scale.

Your Impact

• Architect, design, implement, test, and deliver production-grade software systems — including Agent capabilities built for scale and enterprise reliability
• Write high-quality, maintainable, well-tested code across services, APIs, and data layers, not just Agent‑facing components
• Design orchestration patterns where AI Agents integrate into human and system workflows securely and predictably
• Build and maintain the shared system context — the explicit repository of design constraints, guardrails, and standards that keeps Agent behavior accurate and reliable in production
• Drive the technical path to GA: define readiness criteria, close architecture gaps, and de‑risk the timeline
• Debug, troubleshoot, and resolve complex issues across the stack, from infrastructure to application logic
• Critically evaluate code and Agent behavior (human- or AI-generated) for correctness, security, and performance
• Participate in on‑call rotation to keep services operational and highly available
• Mentor others on both general software engineering practices and Agent architecture patterns
• Present designs to internal/external stakeholders and review the designs of others
• Collaborate cross‑functionally with product, design, and other engineering teams to ship end‑to‑end features

Required Skills

• A related technical degree, or equivalent hands‑on experience
• 8+ years of professional software development experience, including production experience architecting and shipping Agent‑based systems
• Strong computer science fundamentals: data structures, algorithms, distributed systems, and API/service design
• Deep knowledge of object‑oriented programming and proficiency in at least one OOP language (Java, JavaScript, C++, C#, Ruby, Python)
• Solid experience with databases (SQL/NoSQL), REST/GraphQL API design, and building scalable, secure backend services
• Familiarity with cloud infrastructure, CI/CD pipelines, and modern software delivery practices
• Proven experience with Agent orchestration frameworks, tool“calling patterns, and LLM integration in production environments
• Strong understanding of the reliability, security, and observability requirements unique to enterprise‑grade Agent systems (guardrails, evaluation, monitoring, failure handling)
• Demonstrated AI‑first engineering approach — fluent use of AI tools (Claude Code, GitHub Copilot, Codex, Cursor, etc.) in daily development
• Advanced prompt engineering skills — precise, structured prompting and system‑context design that makes Agent outputs reliable and production‑ready
• Excellent interpersonal skills and the ability to work with high autonomy under tight timelines

Preferred Skills

• Office‑Flex: Work in‑person at least 10 days per quarter
• Prior experience taking an Agent product from build to GA at enterprise scale
• Experience with Agile software development and test‑driven development
• Experience with large‑scale, multi‑tenant SaaS platforms
• Track record as a top performer in current and past roles

Benefits & Perks

Check out our benefits site — wellbeing reimbursement, parental leave, adoption assistance, fertility benefits, and more. Salesforce Information: Check out our Salesforce Engineering Site. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too – driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good — you’ve come to the right place.