Senior Specialist, Product Operations Coordinator - Content Catalyst

MSD; Upper Gwynedd Township (Montgomery County); Hybrid; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Specialist to enhance their innovative AI-Driven Content Review Technology. In this pivotal role, you will collaborate with cross-functional teams to gather user feedback, ensure quality assurance, and facilitate stakeholder engagement. Your expertise will be instrumental in establishing processes that support the seamless implementation of the Content Catalyst across the organization. If you thrive in a collaborative environment and are eager to contribute to a transformative review model, this opportunity is perfect for you.

Qualifications

• 3+ years in Business Administration or related field.
• Experience in gathering user feedback and translating it into features.
• Proficient in Veeva PromoMats and Microsoft Office.

Responsibilities

• Gather and analyze user feedback for product development.
• Ensure quality checks on auto-harvest outputs.
• Facilitate stakeholder engagement and communication.

Skills

User Feedback Analysis

Project Management

Analytical Skills

Communication Skills

Collaboration

Problem Solving

Education

Bachelor's Degree

Associate's Degree

High School Diploma

Tools

Veeva PromoMats

Microsoft Office Suite

JIRA

Job description

Job Description

The US Human Health Commercial Excellence and Innovation (CEI) Marketing Operations team is seeking a dynamic and detail-oriented Senior Specialist, Product Operations Coordinator - Content Catalyst to support our AI-Driven Content Review Technology.

In this pivotal role, you will partner closely with the US Business Product Owner – Content Catalyst to ensure continuous improvement, and scaling of industry first promotional content review technology across US Marketing.

As a key member of our team, you will play a crucial role in gathering and analyzing user feedback and business requirements, auditing materials for readiness, ensuring quality assurance, and facilitating stakeholder engagement. Your expertise will help establish efficient processes and governance structures that support the seamless implementation of Content Catalyst across the US Marketing organization.

If you thrive in a collaborative environment and are eager to become a key player in our review model transformation, we invite you to join us in shaping innovative solutions that drive our business forward.

Primary Responsibilities include and may not be limited to:

• Partner with the US Business Product Owner - Content Catalyst to gather and analyze, enhancement from various sources, including but not limited to user feedback and business requirements to support the development of the Content Catalyst product backlog.

• Partner with the Claims Library Administrator to serve as a quality checker, ensuring the accuracy of auto-harvest outputs and claims against Approved for Distribution (AFD) versions.

• Partner with the Content Catalyst US Business Product Owner to ensure the Content Catalyst timelines align to One our Company's Experience Marketing Model (OMM) delivery timelines raising roadblocks to the Content Catalyst US Business Product Owner early and often.

• Support the establishment of infrastructure, processes, and governance to facilitate efficient and repeatable implementation of Content Catalyst across the organization by providing ongoing recommendations for enhancements and process improvements.

• Communicate metadata fields and claims library approval for testing to Content Catalyst team.

• Represent progress across Squad and Content Catalyst Meetings when requested by the Content Catalyst US Business Product Owner.

• Ensure ongoing stakeholder engagement by conducting user surveys to identify opportunities for product differentiation and innovation and deliver presentations to communicate product updates and enhancements.

• Become a subject matter expert on Content Catalyst, staying current on features, integrations, other requirements, and best practices.

• In partnership with Review Capabilities & Label Operations team, ensure that the Content Catalyst onboarding playbooks are kept up to date.

Qualifications:

Minimum Requirements:

• Minimum 3 years of experience in Business Administration, Information Technology, Project Management, Marketing or a related field and an Associate's or Bachelor's degree or a minimum of 5 years of experience in above and a high school diploma.

• Proven experience in gathering and analyzing user feedback, business requirements, and translating them into actionable product features.

• Significant experience working within the Veeva PromoMats and Claims Libraries.

• Proficiency in Microsoft Office Suite, and documentation management tools.

• Strong analytical and problem-solving skills, with the ability to assess and improve processes.

• Excellent verbal and written communication skills, with the ability to engage effectively with stakeholders at all levels.

• Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.

• Ability to work collaboratively across teams and departments to achieve common goals.

• Ability to work hybrid and at our North Wales (Upper Gwynedd), Pennsylvania office at least 3 days per week.

Preferred Qualifications:

• 5+ years of experience in Business Administration, Information Technology, Project Management, Marketing or a related field, preferably in the pharmaceutical or healthcare industry and an Associate's or Bachelor's degree in business administration, Information Technology, Project Management, Marketing or a related field.

• Proven experience in Agile methodologies, particularly within our Company's framework.

• Significant experience within a MLR content review process.

• Experience with our Company's Collaborative Review Team (CRT) processes and US Anchoring, and Annotating Standards.

• Familiarity with product backlog management tools (e.g., JIRA, Trello, or similar).

• Understanding of content management systems and auto-harvesting processes.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

05/17/2025

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.