Senior Specialist, Product Management-R-221489

MasterCard; Missouri; On-site; USD 99,000 - 158,000; Full time

Job summary

An established industry player is seeking a Senior Specialist in Product Management to enhance operational health and wellness. This dynamic role involves collaborating with diverse stakeholders to drive product development and support initiatives. The ideal candidate will possess strong project management skills and a deep understanding of the credit card industry, enabling them to effectively manage multiple priorities. Join a forward-thinking company that values inclusivity and innovation, and be part of a team that is dedicated to making transactions secure and accessible for everyone. This is an exciting opportunity to contribute to meaningful projects in a global environment.

Benefits

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid parental leave

Paid vacation days

Tuition reimbursement

Fitness reimbursement

Flexible spending account

Life insurance

Qualifications

• Bachelor's degree or equivalent experience required.
• Product Development or Project Management certification is a plus.

Responsibilities

• Manage operations and performance reporting for Account Level Management.
• Support Product Managers in launching new services and materials.

Skills

Collaboration

Project Management

Time Management

Analytical Skills

Communication Skills

Education

Bachelor’s degree in business, finance, or marketing

Product Development or Project Management certification

Tools

Confluence

Application LifeCycle Management/Rally

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Management

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

This position will be responsible for the set-up, ongoing monitoring and performance reporting required to support the Operational Health & Wellness of Account Level Management (ALM). This Product Development Sr Specialist will partner with our internal stakeholders to identify new operational health opportunities, management, and alignment of the ALM Global Customer and Operational Support Model across the support teams. This candidate should have the ability to collaborate across a diverse group of internal stakeholders & regional partners, effectively manage multiple priorities and demands, and possess a deep understanding of transaction processing & the credit card industry.

Role

1. End-to-end ownership for the operations involved in managing & maintaining the health and operational support model for Account Level Management (ALM). This includes ongoing management & performance reporting by ALM, and if applicable, by service.
2. Selects and monitors performance metrics that assess performance, SLA Management, and providing this data to the Global Account Level Management Team.
3. Coordinates internal forums to collect and identify operational health opportunities.
4. Supports Product Managers to drive expansion and launches of new and existing services including go-to-market readiness, implementation planning and activities, assisting with communications, Studio processes, etc.
5. Provides support for creating, finalizing, and distributing service-related materials, such as internal training decks to support new product implementation within a country.
6. Assists Product Managers with ongoing support in the Region where services are launched and available to customers.

Education

• You have (or will soon receive) at least a bachelor’s university degree in business, finance, marketing or related field, or equivalent work experience.
• Or a Product Development or Project Management certification (i.e., PMP, PPM, PDMA or NPDP).
• Confluence, Application LifeCycle Management/Rally (preferred).

Knowledge / Experience

• Experience working with partners across other functions in support of key deliverables and product go-to market strategies.
• Experience developing reports and preliminary insights based on complex analysis of competitor market data.
• Working knowledge of product management, product development, product planning, project management & financial services (preferred).
• Working knowledge of card industry (desirable).

Skills/ Abilities

• Ability to interact and coordinate effectively with internal business partners.
• Ability to effectively collaborate in a geographically distributed environment.
• Ability to effectively manage multiple functions & priorities.
• Ability to digest complex ideas and organize them into executable tasks.
• Master of time management, organization, detail orientation, task initiation, planning and prioritization.
• Self-motivated, motivated to work independently and as an effective team member.
• Strong work ethic and efficient project management capabilities with the ability to act with urgency and flexibility to drive results.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $99,000 - $158,000 USD