Senior Specialist, Physical Security Systems

HelloFresh; Illinois; On-site; USD 59,000 - 63,000; Full time

Benefits offered by this job

Competitive hourly rate

401K company match

Generous PTO

Health and wellness benefits

Discount on HelloFresh meal plans

Employee Resource Groups

Inclusive, collaborative environment

Job summary

HelloFresh in Illinois is seeking a Physical Security Senior Specialist to help protect employees, facilities and assets by coordinating the security program and managing access controls. You will lead efforts across multiple sites, install and maintain cameras and systems, and work closely with IT on outages and alerts.

The role requires hands-on problem solving, resilience, and a willingness to travel about 25%.

Qualifications

• Minimum 2 years as a Security or AP Supervisor.
• Experience with maintaining Lenel S2 Netbox.
• Experience working with Exacqvision or other Video Management Systems.
• Experience servicing multiple sites remotely.
• Basic understanding of IT Network Infrastructure protocols.
• At least 2 years managing systems for multiple locations.

Responsibilities

• Monitor and triage Asset Protection Support Request Log.
• Analyze and triage reported security system issues; action reporting and system change requests.
• Escalate complex issues to level 2 support as necessary.
• Monitor and respond to Lenel S2 Netbox System issues; triage and escalate.
• Monitor and respond to Exacqvision video network alerts; triage and escalate.
• Coordinate with IT on equipment outages and network issues.
• Triage and provide remote support for urgent system issues as needed.
• Manage security vendors by scheduling service and certifying completion of work.
• Assist with physical installation/replacement/removal of cameras and related equipment.
• Communicate effectively with all areas of the business.

Skills

Hands-on problem solving

Travel readiness

Tools

Lenel S2 Netbox

Exacqvision

Job description

The Physical Security Senior Specialist is responsible for supporting and coordinating all aspects of the organization's physical security program. This role helps protect employees, visitors, facilities, assets, and information by implementing security procedures, managing access control systems, and ensuring compliance with company SOPs.

You will …

• Monitor and manage Asset Protection Support Request Log
  • Analyze and triage reported security system issues
  • Action reporting and system change requests
• Escalate complex issues to level 2 support as necessary
• Monitor and respond to Lenel S2 Netbox System issues, triage and escalates
• Monitor and respond to system alerts in the Exacqvision video network, triage and escalates
• Review current training documents, updating versions as necessary
• Work with IT on equipment outages and other network issues
• Triage and provide remote support for urgent system issues as needed
• Manage security vendors by scheduling service, monitoring service calls, and certifying completion of work
• Work with team as needed to physically install, replace and or remove cameras, S2 Nodes and other equipment as necessary
• Communicate effectively with all areas of the business in a clear and concise manner

You are…

• Hands‑on and solve problems on the spot
• Resilient and comfortable with occasional re‑prioritization
• Not interested in playing politics. You know that the best idea wins
• Ready to learn on the job and realize that in every task there lies a personal growth opportunity
• Consistently tracking KPI’s and metrics in as close to real‑time as possible to move fast, spot trends, and react to them early
• Clear on who your team’s customer is and how you can best create value for them
• Someone who prefers sustainable growth over shortcuts and frequently asks yourself if what we build today will serve us well in the long‑run
• Able to travel approximately 25%

You have…

• Minimum 2 years as a Security or AP Supervisor
• Experience with maintaining Lenel S2 Netbox
• Experience working with Exacqvision or other Video Management Systems
• Experience servicing multiple sites remotely
• Basic understanding of IT Network Infrastructure protocols
• At least 2 years managing systems for multiple locations, i.e. card access, video system, incident/risk management systems

You’ll get…

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast‑paced, mission‑driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Newark, NJ Pay Range: $63,000 — $67,500 USD

Illinois Pay Range: $58,800 — $63,000 USD