Senior Specialist, Order-to-Cash

Relativity; Boston (MA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Relativity is seeking a Senior Billing Specialist to manage invoicing and billing for a global customer base, spanning direct, indirect, commercial and government contracts.

You will own billing queues, update SOPs, support cross-functional projects, and drive process improvements using automation and AI tools while collaborating with Revenue Accounting and Legal to ensure accurate transaction processing.

Qualifications

• 5+ years invoicing and billing experience, SaaS preferred.
• Experience with Zuora, Salesforce, and Workday.
• Strong teamwork and collaboration skills.
• Highly organized with multiple priorities.

Responsibilities

• Process full range of contracts across product lines for a global customer base.
• Handle all deal types: new business, add-ons, renewals, replacements, terminations, extensions, and hybrid/transition models.
• Execute month-end and mid-month billing cycles for SaaS, license, and services.
• Assist with the Finance Queue and Salesforce billing tickets, ensuring timely resolution of inquiries.
• Manage customer usage commit balance, license extensions, and new license requests.
• Maintain and update Billing SOPs, and assist with onboarding and training.
• Identify and drive opportunities to improve billing process efficiency, including AI tools and automation.
• Lead or assist with billing-related project work including testing related to pricing changes/billing methodologies, new product launches.
• Own key customer accounts and serve as a billing SME for inquiries and escalations.
• Partner with Revenue Accounting, Deal Desk, Sales Operations, and Legal to evolve the order-to-cash cycle in a high-growth environment.
• Support ad-hoc projects, audits, and cross-functional initiatives.
• Be part of a global team with focus on teamwork and guidance across levels.

Skills

Invoicing

Billing

Zuora

Salesforce

Workday

Excel

Analytics

Education

Bachelor's degree in Business/Finance/Accounting

Tools

ERP Systems

Billing Software

Job description

Posting Type

Remote/Hybrid

Job Overview

The Order-to-Cash (OTC) organization manages the end-to-end process that converts customer agreements into billed, collected, and reported revenue, serving as the operational bridge between commercial commitments and financial outcomes. It oversees customer account setup, contract and billing configuration, invoice generation, payment processing, accounts receivable, collections, dispute resolution, reconciliation, and reporting.

The Senior Billing Specialist is a key contributor to the OTC team, responsible for the accurate and timely preparation of customer invoices, contract processing, and billing documentation across a broad range of product lines and billing models. This role serves as an owner of critical billing queues, standard operating procedures, and key customer accounts, while also supporting cross-functional projects.

Job Description and Requirements

• Process the full range of contracts across all product linesfor a global customer baseofboth direct and indirectcommercial and government contracts

• Handle all deal types: new business, add-ons, renewals, replacements, terminations, extensions, and hybridandtransition models

• Execute month-end and mid-month billing cycles across all product lines, includingSaaS, license, and services, for both new business, addons/adjustments, andrenewals

• Assist withthe Finance Queue and Salesforce billing tickets, ensuringtimelyresolution of billing inquiries and issues

• Managecustomer usage commit balance,license extensions,andnew license requests

• Maintain and update Billing SOPs, andassistwith team onboardingandtraining

• Identifyand drive opportunities to improve billing process efficiency, including the adoption of AI tools and automation to reduce manual effort and increase accuracy

• Leadorassistwithbilling-related project work includingtesting related topricing changes/billing methodologies, new product launches, and process improvements

• Own key customer accounts and serve as a subject matter expert for billing inquiries and escalations

• Partner cross-functionally with Revenue Accounting, Deal Desk, Sales Operations, and Legal to ensure efficient andaccuratetransaction processing, and continually evolve the order-to-cash cycle in a high-growth environment

• Support ad-hoc projects, periodic external audits, and cross-functional initiatives

• Be part of a global team with a strong focus on teamwork, support, and guidance acrossalllevels

Requirements

• 5+years ofinvoicing and billingexperience, preferably with SaaS products,usage-based billing models, and a global-customer base

• Proficiencyin financial software,largeERP systems,billingand revenue management software and tools, preferably experience withZuora,Salesforce,and Workday

• Historyof implementing process improvements,leveragingtechnology and tools

• Advancedknowledge of Microsoft Office tools

• Emphasis onteamwork and collaboration,including monitoring and addressing tasks acrossmultiple participants

• Highly organizedanddetail-oriented with experience managing multiple priorities and deadlines in a fast-paced environment

• Stronganalytical and problem-solving skills

• Effective communicator with excellent verbal and written communication skillswithability topositivelycollaborate with cross-functional teams and senior leadership

• Prior experience in a high-growth SaaS, software, or technology-related companyis a plus

• Bachelor's degree in Business, Finance, or Accounting preferred

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$60,000 and $90,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Accounts Receivable (AR), Billing, Communication, Customer Service, Data Entry, Enterprise Resource Planning (ERP) Systems, Invoices, Microsoft Excel, Payment Processing