Senior Specialist, Operations

Slalom Build; Seattle, Northern (WA, KY); Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

Meaningful time off

Paid holidays

Parental leave

401(k) with match

Health insurance

Dental coverage

Vision coverage

Well-being reimbursement

Disability insurance

Discounted home, auto, pet insurance

Job summary

Slalom Build in Seattle seeks an Operations Senior Specialist to manage employee and workplace experiences in a hybrid role requiring three days in the office. You’ll lead onboarding, coordinate Seattle sports tickets, and partner with leadership on internal communications and facilities services.

The role emphasizes proactive administration, project coordination, and strong customer service to ensure every employee and guest feels prioritized and supported.

Qualifications

• Strong administrative/office management background in corporate settings.
• Proven project and program management experience.
• Customer service mindset with a proactive approach.

Responsibilities

• Lead onboarding experiences and manage in-office programs in Seattle.
• Oversee ticketing, budgeting, and distribution for sports events.
• Coordinate internal communications and maintain up-to-date information for employees.
• Process ServiceNow requests and manage vendor relationships.
• Provide front desk support, scheduling, and mail/shipping assistance.
• Support building access, room reservations, and executive events.

Skills

Administrative experience

Project management

Customer service

MS Office

Physical ability

Job description

The Operations Senior Specialist is an administrative professional who manages critical pieces of our employee and workplace experience at our Seattle headquarters. This is a hybrid position, with an expectation of three days a week in office, including occasional events before/after standard business hours.

The Operations Sr. Specialist has project/program management experience, is proactive and takes initiative, and helps us provide a seamless, thoughtful workplace experience where team members can do their best work, and every employee and guest feels like a priority.

What You'll Do

Office Operations

• Lead Seattle's onboarding experience in partnership with our Market Onboarding lead: first day experience, tours, onboarding facilitation, communication to People Leaders, liaising with Global Onboarding Team and other Market leads.
• Oversee our sports ticketing program, providing Slalom employees and clients with experiences to local Seattle sports teams. Budgeting, ticket allocation, day-of distribution, and troubleshooting.
• Partner with market leadership on internal communications and strategy across a variety of services: SharePoint, Teams, Viva Engage, and email. Ensure information for employees and visitors is up to date and easy to find.
• Liaise with executives, business leaders, operation teams and departments to be armed with up-to-date information for on-demand questions and requests.
• Complete ServiceNow requests or route to appropriate teams.
• Build and maintain property and vendor relationships.
• Provide support with building management, internal employees and vendors regarding facility-related asks and issues.
• Support ad-hoc requests from Executive Leadership Team Executive Assistants.
• Partner with members of Team Operations in coordination of new-hire and guest access to the building.
• Provide event and executive support, as needed.
• Make supply and event purchases through Oracle and purchasing cards.

Front Desk Support

• Greet new hires, candidates, clients, guests and vendors in a friendly and helpful manner.
• Support building access for employees and guests.
• Triage requests through our shared email inboxes.
• Schedule external & internal meeting room reservations for Slalom teams.
• Triage and forward phone inquiries to appropriate teams.
• Track mail and packages and provide shipping assistance for employees.

What You'll Bring

• Strong foundation of administrative/office management experience
• Project and program management experience
• Enthusiasm, warmth, and personality - a customer service mindset
• Proficient using Microsoft Office Suite - Outlook, PowerPoint, Excel and Teams
• Must be able to lift 50 pounds as part of daily operations

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.

What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That's why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices.For this role, we are hiring at the following levels and targeted base pay salar y ranges:The targeted base salary pay range for this position is $35 to $40 per hour. In addition, individuals may be eligible for an annual discretionary bonus.Actual compensation will depend u pon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

Wearecommittedtopaytransparencyandcompliancewithapplicablelaws.Ifyouhavequestionsorconcernsaboutthepayrangeorothercompensationinformationinthisposting,pleasecontactusat: [e-mail] .Pleasenote,thisrecipientisnotabletosupportrecruitmentinquiriesbeyondthispurpose.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact [e-mail] if you require accommodations during the interview process.

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