Group Supervisor Fulfillment Center

Walgreens; Allentown (Lehigh County); On-site; USD 59,000 - 102,000; Full time

Job summary

Walgreens is seeking a supervisor for its pharmacy fulfillment center in Allentown to oversee daily team activities and support frontline staff. You will monitor performance, coach employees, and drive adherence to quality standards.

The role emphasizes resolving escalations, developing team members, and ensuring compliance with applicable laws and company policies. Prior experience in fulfillment or pharmacy settings is valued.

Qualifications

• Bachelor’s degree OR High school diploma/GED with at least 4 years of fulfillment/logistics experience.
• Experience identifying operational issues and implementing improvements.
• Experience providing customer service to internal and external customers and evaluating satisfaction.
• Experience coaching, mentoring, and training staff.

Responsibilities

• Resolves and/or provides technical advice on complex or critical issues.
• Determines and initiates appropriate resolution for escalations.
• Supervises daily activities of all team members for the scheduled shift and provides feedback.
• Responsible for coaching and developing team members and leads.
• Conducts performance reviews with team members and identifies opportunities for development.
• Identifies opportunities to improve processes and makes recommendations for enhancements.
• Maintains relationships with management to meet departmental objectives and comply with policies.

Skills

Leadership coaching

Customer service

Team coaching

MS Office proficiency

Education

Bachelor's degree

High school diploma/GED

Tools

MS Office Suite

Job description

Job Summary

Responsible for supervision of team members within the fulfillment center environment. Provides daily support to pharmacy fulfillment center team members to ensure they provide a first in class experience to Walgreens patients and customers. Monitors and reviews the day-to-day work of team members.

Job Responsibilities

• Resolves and/or provides technical advice on complex or critical issues
• Determines and initiates appropriate resolution for escalations. Reports issues/concern, when appropriate.
• Supervises daily activities of all team members for scheduled shift and provides feedback and coaching of team members according to quality standards.
• Responsible for coaching and developing team members and leads.
• Conducts performance reviews with team members, identifies opportunities for development, and recommends sustainable solutions to achieve necessary results.
• Continues to look for ways to improve current processes with enhancements and ideas. Makes recommendations on process improvements.
• Maintains working relationships and cooperates actively with all levels and areas of management to ensure that the objectives of the department and company are met.
• Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures. Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.).

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor’s Degree OR High school diploma/GED and at least 4 years of experience working in a fulfillment, logistics or centralized service setting.
• Ability to be licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency within the state mandated timeline and PTCB Certified within twelve months of placement in position.
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience building and maintaining relationships within a team, coaching, mentoring, and training staff.
• Experience with MS Office Suite.

Preferred Qualifications

• Experience applying knowledge of Workforce Management Systems (WMS)
• Bi-lingual in English and Spanish.
• Experience working in a pharmacy fulfillment setting.

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

Salary Range

$58500 - $102,375.00 / Salaried