Senior Specialist, Infrastructure Services Analyst

BNY Mellon; Florida; Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

BNY Mellon is seeking a Senior Specialist, Infrastructure Services Analyst to join the Mainframe Operations team in Lake Mary or Pittsburgh, USA. The role focuses on maintaining mainframe stability, troubleshooting complex issues, and ensuring high customer availability across critical systems.

You will proactively monitor consoles, perform root-cause analysis, and coordinate with cross-functional teams to deliver timely, reliable outcomes while supporting disaster recovery and major incident

Formación

• Expert-level knowledge of Mainframe operating systems and console operations.
• Strong fundamentals in Mainframe console operations for day-to-day production environments.
• Experience with MVS/JES2 and LPAR shutdown/IPL procedures.

Responsabilidades

• Owns day-to-day Mainframe Operations, ensuring system stability and high availability.
• Monitors consoles and analyzes failures; performs root-cause analysis and drives corrective actions.
• Coordinates with system programmers, production control, and business apps teams.
• Provides DR support to meet recovery objectives and maintain service quality.
• Supports Priority and ad hoc incident calls with clear communication and troubleshooting.

Conocimientos

Mainframe OPS

MVS JES2

LPAR/IPL

HMC

SYSPLEX

CICS/DB2/IMS

VTAM

ServiceNow

DR/BCP

Incident Mgmt

Herramientas

GDPS

BMC Mainframe

Descripción del empleo

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking Senior Specialist, Infrastructure Services Analyst to join our Mainframe Operations team in Lake Mary or Pittsburgh - USA.

In this role, you'll make an impact in the following ways:

• Brings SME-level Mainframe Operations expertise and strong technical fundamentals, strengthening the team's ability to troubleshoot complex issues and maintain reliable operations.
• Supports the day-to-day operation of TSO mainframe computing facilities, with a strong focus on maintaining system stability and high customer availability.
• Proactively monitors Mainframe consoles, investigates abnormal conditions and failures, performs root-cause analysis, and drives corrective actions that help restore service and improve overall system availability.
• Adds value through the ability to quickly identify operational and performance concerns, accurately interpret console messages and WTORs, and accelerate issue diagnosis and resolution.
• Strengthens cross-functional execution by effectively coordinating with system programmers, production control teams, and business application teams, ensuring smoother collaboration and faster delivery of outcomes.
• Contributes to business continuity by providing strong Disaster Recovery support, helping the team meet production and application recovery needs while maintaining high service quality and dependable deliverables.
• Provides strong technical support during Priority and ad hoc incident calls, combining clear communication, structured troubleshooting, and Mainframe expertise to drive incidents toward timely closure.

To be successful in this role, we're seeking the following:

• Demonstrate expert-level knowledge of Mainframe operating systems and strong fundamentals in Mainframe console operations, with the ability to apply this knowledge effectively in day-to-day production environments.
• Embrace AI-driven initiatives and emerging technologies, proactively identifying opportunities to automate repetitive operational activities, improving processes, reduce manual effort, and enhance operational efficiency.
• Possess SME-level expertise in Mainframe operational support, including strong working knowledge of MVS and JES2 commands, and apply this expertise confidently during routine operations and incident troubleshooting.
• Have hands-on experience with Mainframe LPAR shutdown and IPL procedures as well as HMC activities, with a strong understanding of the operational disciplines required for critical Mainframe activities.
• Maintain a solid understanding of Mainframe SYSPLEX environments, hardware, CICS, DB2, IMS, VTAM, and related infrastructure components, enabling effective troubleshooting across interconnected technologies.
• Demonstrate the ability to effectively manage and contribute to priority incidents and critical support calls, engaging confidently with internal and external stakeholders. Success requires strong troubleshooting, problem-solving, decision-making, and communication skills, particularly during high-impact situations.
• Be proficient in operational use of Service Management platforms such as ServiceNow, along with real-time infrastructure dashboards. This includes monitoring infrastructure health, responding to file-delivery failures, managing incident queues, and ensuring operational issues receive appropriate follow-through.
• Knowledge and practical exposure to IBM GDPS and BMC Mainframe tools is preferred and will strengthen the individual's ability to support complex Mainframe environments.

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• America's Most Innovative Companies, Fortune, 2025
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Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.