Senior Specialist, IAM, SailPoint

KPMG LLP; Orlando (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

KPMG LLP is seeking a Senior Specialist, IAM, SailPoint to join our Managed Services practice in Orlando. The role focuses on diagnosing and resolving IAM incidents for SailPoint ISC and MIM, managing the incident lifecycle, and developing SOPs and scripts to restore operations.

The ideal candidate has at least three years of IAM experience, including incident management within an ITIL framework, with strong communication skills and familiarity with tools like Okta, Ping Identity, and CyberArk.

Qualifications

• Minimum three years of IAM experience including one year in Incident Management, Problem Management, Service Request Fulfillment within ITIL-managed services.
• CISSP or related cybersecurity certification preferred; ITIL incident management certification preferred.
• Clear understanding of IAM processes, controls, and systems including SailPoint ISC and MIM.

Responsibilities

• Diagnose and resolve IAM incidents for SailPoint ISC and MIM.
• Manage incident lifecycle: identify, categorize, prioritize, resolve.
• Create and maintain SOPs, scripts, and knowledge articles to restore operations.
• Monitor IAM operations and escalate to level three as needed per protocols.
• Maintain client relationships and ensure efficient incident management.
• Uphold professional integrity and a respectful work environment.

Skills

IAM knowledge

Incident management

Strong communication

Education

Bachelor's degree in Information Technology or related field

Tools

SailPoint Identity Security Cloud (ISC)

Microsoft Identity Manager (MIM)

Okta

Ping Identity

Microsoft Azure AD

Microsoft AD

CyberArk

Job description

KPMG is currently seeking a Senior Specialist, IAM, SailPoint to join our Managed Services practice.

Responsibilities:

• Diagnose and resolve Identity and Access Management (IAM) incidents for SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM)
• Manage proactively the incident lifecycle, including identifying, categorizing, prioritizing, and resolving incidents
• Create and maintain client knowledge articles, Standard Operating Procedure (SOPs), and scripts to restore normal operations
• Monitor IAM operations and elevate incidents to level three support as necessary according to established protocols
• Maintain professional relationships with clients, ensuring efficient incident management service and addressing their IAM-related needs
• Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment

Qualifications:

• Minimum three years of recent experience in Identity and Access Management (IAM) with minimum one year of recent experience in Incident Management, Problem Management, Service Request Fulfillment, and the IAM domain within an Information Technology Infrastructure Library (ITIL) managed services context
• Bachelor's degree from an accredited college/university in Information Technology or a related field is required; Certified Information Systems Security Professional (CISSP) or other related cybersecurity certification is preferred; ITIL certification with a focus on Incident Management is preferred
• Clear understanding of IAM processes, controls, and systems, notably SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM)
• Proven ability to diagnose and resolve issues within prescribed timelines, maintaining service levels and restoring normal operations; familiarity with Okta, Ping Identity, Hitachi Password Manager, Microsoft Azure AD, Microsoft AD, and CyberArk is advantageous
• Strong communication skills, both written and oral, are essential for this role, while proficient in MS Word, Excel, and PowerPoint
• Must be able to work night and weekend shifts
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)'.