Senior Specialist, HR Shared Service

Lincoln Motor Company; Dearborn (MI); Hybrid; USD 99,000 - 166,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid parental leave

Vehicle discount program

Tuition assistance

Employee resource groups

Job summary

Ford Motor Company is seeking a Senior Specialist, HR Shared Services to partner with HR Business Operations and People First teams to resolve complex employee inquiries and improve HR service delivery.

You will resolve high-visibility issues, design SOPs, and collaborate with Payroll, Benefits, Legal, and country teams to scale solutions and reduce escalations in a hybrid U.S. role based in Michigan.

Qualifications

• Bachelor’s or Master’s degree in HR or related field.
• Minimum 3 years of work experience with a Master’s degree or 5 years with a Bachelor’s degree, preferably in HR or related field.
• Certified HR professional certifications (CHRP, PHR) preferred.

Responsibilities

• Intake and prioritize HR Shared Service inquiries and escalations, including executive-level and high-visibility cases.
• Collaborate with People First, HRBO, and other partners to resolve issues and improve HR workflows.
• Identify root causes and design process improvements to reduce escalations and enhance employee experience.
• Develop and maintain standard operating procedures and service benchmarks.
• Support HR data management and advisory services across the HR organization.

Education

Bachelor’s Degree or Master’s Degree in Human Resources, Organizational Development, or related discipline

Job description

We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

As part of our Human Resources team, you'll help us attract, hire and retain the top talent we need to achieve our bold vision. You'll play a vital role in defining, developing and maintaining the winning culture that empowers diverse individuals to work together and create the impossible. We're seeking change leaders, talent strategists, employee advocates and culture architects to enable our teams, partners, and businesses to do and be their best.

Serve as a key partner to HR Business Partner teams, helping translate business and employee needs into solutions across the broader HR organization. You'll collaborate across HR to resolve complex challenges, identify root causes, and improve how HR delivers for the business.

The Senior Specialist, HR Shared Services plays a highly visible and connected role within the US People First organization. Serving as a primary partner to HR Business Operations (HRBO) teams and leaders, this position assists with navigating HR services, resolve complex operational challenges, and create greater capacity for HR Business Partners to focus on strategic business and talent priorities.

Working with a high degree of independence, the Senior Specialist manages complex employee inquiries, escalations, data issues, and HR operational needs. The role coordinates solutions across the broader HR operating model, partnering with HR Business Partners, People First teams, Centers of Expertise, Policy, Legal, Payroll, Benefits, and other key stakeholders. This provides a unique opportunity to develop broad knowledge of HR while building trusted relationships across the organization.

The role goes beyond resolving individual issues. The Senior Specialist also identifies patterns, investigates root causes, and works with country People First teams and other partners to reduce repeat escalations. The position also designs and improves standard operating procedures, service benchmarks, and day-to-day HR processes to promote timely, consistent, fair, and effective support. The US People First operating model specifically calls for the team to handle high-complexity cases, coordinate escalations across HR, and lead defined projects with measurable outcomes.

What You'll Do

• Intake, strategically prioritize, and apply policy / process expertise to resolve HR policy / process inquiries, transactions, and escalations, especially those that are executive-level, high-visibility, and / or complex (e.g., leaves of absences, position changes, offboarding, etc.)
• Leverages critical thinking skills and curiosity to deeply understand contextual nuance and anticipate issues, downstream impacts, and connection points to other processes to deliver work with excellence.
• Liaise between / delegate action (when appropriate) to People First colleagues and key partners (e.g. Total Rewards, Mobility, etc.). Monitor closely to ensure efficient and accurate resolution.
• Participates in the delivery of special projects and initiatives. Such projects include org. designs which require mass position changes / HCM data alignment, job architecture, and other data clean-up, integrity maintenance exercises (e.g. work location alignment). These may require varied reporting needs that become nuanced by organization.
• Proactively identifies systemic issues and develop root-cause solutions that enhance the employee experience and may be scaled across teams / functions.
• Develop a deep understanding of assigned customer group(s), including attending HR team meetings, to build the contextual knowledge and collaborative relationships required to serve as a trusted point of contact to local employees and colleagues.
• Models customer service excellence to the broader People First Team, including sharing learnings and best practices.
• Provides advisory and consultation services on technical matters related to HR Shared Service, including HR data management, employee issue resolution, process improvement initiatives, and related issues as per organizational practices, procedures, and processes.
• Identifies process inefficiencies and recommends improvements to enhance HR workflows and optimize service delivery. Collaborates with specialists and associates to implement process enhancements.

You’ll have

Education

• Bachelor’s Degree or Master’s Degree (preferred) in Human Resources, Organizational Development, or any other related discipline or commensurate work experience.

Experience

• Minimum 3 years of work experience with a Master’s degree or 5 years of work experience with a Bachelor’s degree, preferably in Human Resources or a related field.

Even better, you may have

Licenses And Certifications

• Certified Human Resource Professional (CHRP) (Preferred)
• Senior Professional in Human Resources (PHR) (Preferred)

Work Requirements

• Involves occasional (defined as one-third or less of the time) lifting of no more than 10 pounds at a time. Work is performed primarily in a seated position and entails no significant stooping, standing, climbing, walking, etc. Many sedentary jobs require good use of the hands and fingers for repetitive hand-finger actions. Working conditions occur within low to moderate noise levels related to the use of standard office or classroom equipment.
• This description outlines the general nature and scope of work typically performed in this job. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, work requirements, etc. It may vary slightly based on business or geographic needs and is subject to being reviewed and updated periodically.

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision, and prescription drug coverage
• Paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• Generous vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Years Day

This position is a salary grade 8 and ranges from $99,100-$166,200.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid with a requirement to be onsite four or more days per week.