Senior Specialist, Customer Success RF#113-R-246282

MasterCard; Miami (FL); Remote; USD 78,000 - 117,000; Full time

Job summary

Ein führendes Unternehmen im Bereich digitale Zahlungen sucht einen Senior Specialist im Kundenengagement. In dieser Rolle werden Sie die Kundenbindung, Zufriedenheit und Erneuerungen für ein wachsendes Geschäft im Bereich Cybersicherheit verwalten. Ihre Hauptaufgaben umfassen die Entwicklung von Strategien zur Kundenbindung, die Verwaltung des gesamten Kundenprozesses und die Zusammenarbeit mit verschiedenen Teams, um Erneuerungen rechtzeitig zu positionieren. Wenn Sie eine Leidenschaft für Technologie und Cybersicherheit haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähiges Gehalt

Potenzielle Boni

Umfassende Leistungen

401k

Wellness-Erstattungen

Bezahlte Urlaubszeiten

Qualifications

• Erfahrung mit abonnementbasierten Geschäftsmodellen.
• Hintergrund im Account Management oder Client Success.

Responsibilities

• Entwicklung und Implementierung von Kundenengagement-Strategien.
• Verwaltung von Erneuerungen und Kundeninteraktionen.

Skills

Kundenengagement

Verhandlungskompetenz

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Interpersonelle Fähigkeiten

Technologieverständnis

Interesse an Cybersicherheit

Education

Bachelorabschluss

5+ Jahre Erfahrung in Drittanbieter-Risiko oder GRC

Tools

Salesforce.com

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Senior Specialist, Customer Success RF#113

Job Description Summary

Overview:

Mastercard is a global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless.

Cybersecurity Solutions is one of Mastercard’s fastest growing business units, responsible for developing technologies and solutions that provide safe, secure, and frictionless interactions for Mastercard’s customers and partners. RiskRecon by Mastercard is a high-growth business focused on enabling organizations to dramatically improve their third-party risk management programs. Our automated solution produces analyst-quality, risk-prioritized action plans that enable efficient prioritization of third-party security risks and constructive collaboration with vendors.

RiskRecon serves many well-known organizations – large banks, healthcare, insurance, energy, business services, and other global companies.

Role:

As the Senior Specialist, Customer Success and Engagement Analyst, you will manage and engage with the lower-touch tier of RiskRecon customers. Your primary focus will be on customer engagement, satisfaction, retention, and renewals, with a secondary focus on growth and expansion. You will enable and onboard clients, develop and maintain digital resources, and manage renewals. Emphasis will be on scalable and repeatable outreach programs.

Key Responsibilities:

1. Develop and implement customer engagement strategies and workflows with CS management.
2. Create and maintain the end-to-end customer journey for lower-touch RiskRecon customers.
3. Execute customer interactions related to annual subscriptions and renewals promptly.
4. Collaborate with the CS team, Finance, and Sales to position and close renewals timely.
5. Position services and escalate pain points to Sales and Customer Success teams.
6. Manage renewals reporting and forecasting.
7. Enhance automation and customer engagement processes to improve CSAT.

All About You

Knowledge and Skills:

• You are a self-starter passionate about technology.
• Excellent verbal and written communication skills.
• Effective in team environments and independently.
• Strong organization, motivation, leadership, and interpersonal skills.
• Interested in cybersecurity with some experience or background.
• Comfortable working remotely.

Experience and Education:

• Experience with renewals-based business models.
• Background in account management or client success within SaaS or 5+ years in Third Party Risk or GRC.
• Proven ability to manage enterprise accounts and build relationships.
• Customer-facing experience.
• Experience in a high-growth company environment.
• Familiarity with Salesforce.com or similar CRM systems.

Mastercard is an inclusive, merit-based employer that considers all qualified applicants without regard to protected characteristics. For accommodations, contact [e-mail].

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks entail inherent risks. Employees must:

• Abide by Mastercard’s security policies.
• Ensure confidentiality and integrity of accessed information.
• Report security violations or breaches.
• Complete mandatory security trainings.

Compensation in the US includes a competitive salary, potential bonuses, and comprehensive benefits, including insurance, paid leaves, 401k, wellness reimbursements, and more.

Pay Ranges

Miami, Florida: $78,000 - $117,000 USD