Senior Specialist, Customer Sales Support

XPO Logistics, Inc.; Richland Hills (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading logistics company based in North Richland Hills is seeking a Senior Specialist in Customer Sales Support to manage customer relationships and track shipments effectively. The ideal candidate has a background in customer service or sales, possesses strong communication skills, and is proficient in Microsoft Office and Salesforce.com. This role offers competitive compensation and benefits from day one.

Benefits

Competitive compensation package

Full health insurance benefits

Education assistance

401(k) option with company match

Paid time off and holidays

Qualifications

• 2 years of customer service or sales experience.
• Experience in handling customer issues professionally.
• Excellent time management and organizational skills.

Responsibilities

• Track shipments and provide rate quotes.
• Follow up on customer spot quotes to close business.
• Research and resolve billing issues.
• Manage claims resolution and tracking.
• Log sales activity into Salesforce.com.

Skills

Customer service experience

Sales experience

Strong typing skills

Proficiency in Microsoft Office

Strong communication skills

Education

Associate’s degree in a related field

Tools

Salesforce.com

Job description

Press Tab to Move to Skip to Content Link

Requisition Id: 383118

Business Unit: LTL

Location: North Richland Hills, TX, US, 76180

What you’ll need to succeed as a Senior Specialist, Customer Sales Support at XPO

• 2 year of customer service or sales experience
• Strong typing and 10-key skills
• Proficiency in Microsoft Office

Preferred qualifications:

• Associate’s degree in a related field
• 3 years of experience in a customer service role or sales role with proven selling skills as well as experience swiftly handling customer issues professionally
• Experience with Salesforce.com
• Excellent time management, organizational and multitasking skills with great attention to detail
• Strong written and verbal communication skills
• Able to work independently and in a team environment

About the Senior Specialist, Customer Sales Support job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 13 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you’ll do on a typical day

• Work directly with customers to track shipments, provide rate quotes and schedule pick-ups and deliveries
• Follow up with online customer spot quotes and try to close and/or upsell business
• Research and resolve billing issues
• Manage resolution, filing and tracking of claims
• Submit corrections and dispute resolution requests
• Perform over, short and damaged freight assessments
• Provide website support and operational assistance, including routing and planning
• Log sales activity into Salesforce.com

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO\'s candidate privacy statement here.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth