Senior Specialist, Client Services Continuous Improvement

LVMH Group; San Francisco, Northern (CA, KY); Hybrid; USD 103,000 - 115,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off / PTO

Career growth & training

Employee discounts (Sephora/LVMH)

Job summary

Sephora is seeking a Continuous Improvement Senior Specialist in San Francisco to drive operational enhancements within Client Services, partnering with Technology, Operations, Legal, HR, and Client Engineering. You will lead cross-functional initiatives, analyze problems, and implement scalable solutions to improve client experience and service delivery.

Expect 4–6 years in related roles, strong analytical skills, and a proactive, organized mindset.

Qualifications

• 4 to 6 years of experience in project support, continuous improvement, operations, business analysis, or technical problem-solving roles.
• 3 to 5 years of experience supporting cross-functional initiatives involving technology, process changes, or new program launches.
• 2 to 4 years of experience developing or maintaining reporting and analysis to track operational performance, project progress, or client experience indicators.
• Strong analytical and problem-solving skills, including the ability to assess ambiguous issues, perform root cause analysis, and develop scalable solutions.
• Working knowledge of project management fundamentals, including gathering requirements, building timelines, and managing risks and dependencies.
• Strong technical aptitude and comfort working within systems, tools, and workflows.
• Excellent written and verbal communication skills, with the ability to clearly explain complex or technical concepts to diverse audiences.
• A proactive, highly organized, solutions-driven mindset with strong ownership, follow-through, and commitment to continuous improvement and client-centric outcomes.

Responsibilities

• Support end-to-end execution of cross-functional projects and new initiatives within Client Services, including technology enhancements, process changes, and operational improvements.
• Coordinate tasks, timelines, documentation, and dependencies to help initiatives move forward efficiently and deliver intended outcomes.
• Identify inefficiencies and assess complex operational or technical issues impacting client experience, service delivery, or operational effectiveness.
• Apply structured problem solving, root cause analysis, and process evaluation to recommend practical, scalable solutions.
• Support the rollout and adoption of new processes, tools, and system changes by documenting procedures, clarifying functionality, and resolving implementation issues.
• Partner cross-functionally with Technology, Operations, Legal, HR, and other internal teams to gather requirements, address gaps, and support initiative delivery.
• Serve as a key liaison between Client Services and Client Engineering within IT to support time-sensitive technical issues and large-scale initiatives.
• Build and maintain reporting to track project progress, operational performance, and client experience trends.
• Surface insights, risks, and improvement opportunities, incorporating voice-of-the-client and frontline feedback into recommendations.
• Manage multiple projects or issues with agility, precision, and expertise while navigating shifting priorities.

Skills

Cross-functional coordination

Problem solving

Project management

Data analysis

Requirements gathering

Communication skills

Technical aptitude

Job description

Profile

Job ID: 292709

Location Name: CA-FSC SF Off (0174)

Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)

Job Type: Full Time

Position Type: Regular

Job Function: Digital/E-Commerce

Work Location: Hybrid - San Francisco

Belong to Something Beautiful

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Ready for a career glow up? As Continuous Improvement Senior Specialist, you’ll support Client Services by driving operational improvements through project execution, new initiative support, and technical problem solving. The work you do will impact beauty as you help improve client experience, service delivery, and operational effectiveness across Sephora’s Client Services organization.

You’ll be part of a team that’s united in beauty, supported by those who are equally passionate about providing exceptional, personalized service, solving complex issues, and creating scalable improvements that help Sephora deliver best-in-class experiences for every client.

What You’ll Do

• Support end-to-end execution of cross-functional projects and new initiatives within Client Services, including technology enhancements, process changes, and operational improvements.


• Coordinate tasks, timelines, documentation, and dependencies to help initiatives move forward efficiently and deliver intended outcomes.


• Identify inefficiencies and assess complex operational or technical issues impacting client experience, service delivery, or operational effectiveness.


• Apply structured problem solving, root cause analysis, and process evaluation to recommend practical, scalable solutions.


• Support the rollout and adoption of new processes, tools, and system changes by documenting procedures, clarifying functionality, and resolving implementation issues.


• Partner cross-functionally with Technology, Operations, Legal, HR, and other internal teams to gather requirements, address gaps, and support initiative delivery.


• Serve as a key liaison between Client Services and Client Engineering within IT to support time-sensitive technical issues and large-scale initiatives.


• Build and maintain reporting to track project progress, operational performance, and client experience trends.


• Surface insights, risks, and improvement opportunities, incorporating voice-of-the-client and frontline feedback into recommendations.


• Manage multiple projects or issues with agility, precision, and expertise while navigating shifting priorities.

What You’ll Bring

• 4 to 6 years of experience in project support, continuous improvement, operations, business analysis, or technical problem-solving roles.


• 3 to 5 years of experience supporting cross-functional initiatives involving technology, process changes, or new program launches.


• 2 to 4 years of experience developing or maintaining reporting and analysis to track operational performance, project progress, or client experience indicators.


• Strong analytical and problem-solving skills, including the ability to assess ambiguous issues, perform root cause analysis, and develop scalable solutions.


• Working knowledge of project management fundamentals, including gathering requirements, building timelines, and managing risks and dependencies.


• Strong technical aptitude and comfort working within systems, tools, and workflows.


• Excellent written and verbal communication skills, with the ability to clearly explain complex or technical concepts to diverse audiences.


• A proactive, highly organized, solutions-driven mindset with strong ownership, follow-through, and commitment to continuous improvement and client-centric outcomes.

What You’ll Get:

The annual base salary range for this position is $102,510.00- $114,570.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they willperform the job.Individuals employed in this position may also be eligible to earn bonuses.This job will be posted for a minimum offivedays.

• CaringCommunity.You’llcollaborate with teammates who are equally passionateabout innovatinganddrivingthe industry forward – together, united in beauty.


• Fulfilling Path.Your career transformation starts here, with opportunities that will challenge,stretchand develop your skills.


• Meaningful Work.As you make an impact onbeauty,you’llfeel and see the positive change (consumer, industry,andsocial)thatyourindividual voice is a part of.

Some benefits have eligibility requirements and may depend on job classification and length of employment.

• Health.Choose a healthcare plan to fit you and your family’s needs withmedical,dental, and vision coverage.Sephora also fully covers our employees’ disability and life insurance.


• Wealth.We offer a competitive 401k with4%match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan paymentsqualifyto earn the 401k match from Sephora.


• Balance.You’ll beempoweredto find the perfect blend of work/life balance thatactuallyworks for youwithPTO, flexibility,protectedleave, and more.


• Growth.Career growthis built into every role, with access to training,development,and tuition reimbursement.


• Perks.Thinkyou’vetried it all? Enjoya30%discount on all merchandise/services, opportunities forfreeproductor “gratis,”and flash sale discountsonLVMHbrandproducts.


• Support.Join a team thattruly cares– with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.

Sephora values a diverse andinclusiveworkplaceand considers allapplicants withoutregard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protectedcategory.Sephora is committed to providing reasonable accommodationtaapplicantswith disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those witharrest and conviction recordsin a manner consistent with the requirements of allapplicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

JoinUs and Belong to Something Beautiful

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.