Senior Specialist - Animal Welfare Member Engagement

Nestlé Purina North America; St. Louis (MO); On-site; USD 79,000 - 98,000; Full time

Job summary

Nestlé Purina North America is seeking a Sr. Specialist – Animal Welfare Member Engagement to support the Petfinder member journey from onboarding through ongoing engagement. You will collaborate with Product, Marketing, and Member Success leadership to translate member feedback into better digital experiences.

The role emphasizes education, webinars, and resources to deepen member relationships and drive platform adoption, with up to 25% travel and a focus on animal welfare expertise.

Qualifications

• Bachelor’s Degree from an accredited institution.
• 5+ years of experience in customer success, member engagement, account management, nonprofit relations, marketing, or a related field.
• Experience in or a passion for animal welfare is preferred.
• Must be able to travel up to 25% or as business needs require.

Responsibilities

• Partner with Product and Marketing teams to identify opportunities that increase member engagement, platform adoption, Petfinder Feeding Partners participation, and connection to the broader Purina ecosystem
• Serve as an escalation partner on complex member registration, quality, and outreach situations
• Partner with Petfinder Member Communications to develop and deliver member education and engagement initiatives – including webinars, conferences, training materials, and support resources – that strengthen member relationships, improve member success, and drive platform adoption
• Partner cross functionally to identify recurring member pain points, support process improvements, and address trends impacting member satisfaction and retention
• Utilize reporting tools to identify organization and engagement trends
• Cultivate deep expertise in the animal welfare ecosystem and stay curious about emerging trends, research, innovations, and best practices
• Serve as the voice of Petfinder to members, acting as a trusted partner, advocate, and resource that helps organizations successfully engage with and maximize value from the Petfinder platform

Skills

Customer success

Member engagement

Account management

Nonprofit relations

Marketing

Education

Bachelor’s Degree

Job description

Driven by integrity and united by the people-and-pet bond, we find strong purpose in the work we do and an even greater joy in those we get to work alongside. Together, we harness the expertise of our long-standing tradition of excellence to embrace possibility and continuously push to do what's never been done before in pet care. Discover your purpose and fuel your passions when you bring your love of pets to a team that prides itself on the power of togetherness—We are Proudly Connected. Purely Driven.

Position Summary

At Nestlé Purina, we believe pets and people are better together. As a leader in pet nutrition, our focus is bridging physical and digital experiences through agile ways of working, calculated risk‑taking, and a data‑driven mindset. Our New Business Models team consists of technical pioneers that design, build, and maintain groundbreaking technologies and product innovations that are transforming the lives of pets and their owners. With a digital ecosystem that includes high growth digital products like Petfinder, the number one pet adoption platform helping millions of pets find their forever homes; or the myPurina app that places a wealth of trusted guidance, personalized recommendations, and rewards at your fingertips; or Petivity, Purina’s IoT brand that allows pet owners to proactively monitor their pets’ health through connected devices; we continue to focus our efforts on forward‑thinking and revolutionary technologies. Together, we drive results while creating and transforming the future of petcare.

As a Sr. Specialist – Animal Welfare Member Engagement, you’ll play a key role in delivering an exceptional experience for Petfinder members by supporting their member journey – from onboarding and activation through ongoing engagement and retention. Come prepared to help bring to life a best‑in‑class service model, combining scalable self‑service tools with targeted, high‑touch support to ensure members are successful on the platform and view Petfinder as a critical part of their own success. You will serve as both a trusted partner to Petfinder members and a connector across Product, Marketing, and Member Success leadership, helping to ensure that member feedback and industry insights are reflected in the overall digital experience.

• Partner with Product and Marketing teams to identify opportunities that increase member engagement, platform adoption, Petfinder Feeding Partners participation, and connection to the broader Purina ecosystem
• Serve as an escalation partner on complex member registration, quality, and outreach situations
• Partner with Petfinder Member Communications to develop and deliver member education and engagement initiatives – including webinars, conferences, training materials, and support resources – that strengthen member relationships, improve member success, and drive platform adoption
• Partner cross functionally to identify recurring member pain points, support process improvements, and address trends impacting member satisfaction and retention
• Utilize reporting tools to identify organization and engagement trends
• Cultivate deep expertise in the animal welfare ecosystem and stay curious about emerging trends, research, innovations, and best practices
• Serve as the voice of Petfinder to members, acting as a trusted partner, advocate, and resource that helps organizations successfully engage with and maximize value from the Petfinder platform

Requirements

• Bachelor’s Degree from an accredited institution
• 5+ years of experience in customer success, member engagement, account management, nonprofit relations, marketing, or a related field

Other

• Experience in or a passion for animal welfare is preferred
• Must be able to travel up to 25% or as business needs require

Don’t meet all the qualifications listed under “other”? These are preferred, but not required. We are intentional about creating an inclusive workplace for everyone. We consider our associates our most valuable assets.

Salary: $78,742.80 to $98,103 per year

Bonus Eligibility: Yes

The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

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