Senior Spa Therapist: Lead Treatments & Guest Experience

Harbour Hotels; Richmond (VA); Sur place; USD 32 000 - 43 000; Plein temps

Avantages offerts par ce poste

Discounted hotel room rates

25% HarSPA/Temple Spa treatments

25% food and drink discount

Mental health and wellbeing support

24/7 GP services

Group life cover

Excellent progression opportunities

Meals included on duty

Uniforms provided

Résumé du poste

Harbour Hotels is seeking a Senior Spa Therapist to uphold outstanding guest service across our spa and leisure facilities. You will be NVQ Level 2 & 3 qualified, with TEMPLE SPA credentials and Elemis training considered a distinct advantage.

You will assist the Spa Manager, motivate the team, and handle diary management and proactive selling to maximise revenue. The role includes delivering massage and other high-quality treatments, and ensuring every guest leaves satisfied.

Qualifications

• Spa therapy experience and a strong guest-service mindset.
• NVQ Level 2/3 qualifications are required or in place.
• Temple Spa training and experience with Elemis would be advantageous.

Responsabilités

• Assist Spa Manager and help lead the team to ensure consistent guest service.
• Carry out a range of treatments including massage and spa therapies.
• Consult each client to understand personal needs and tailor treatments accordingly.
• Support diary management to maximise revenue and actively upsell high-quality spa services.
• Deliver high-quality treatments and maintain a welcoming, professional guest experience.

Connaissances

Spa therapy experience

Guest service focus

Formation

NVQ Level 2

NVQ Level 3

Description du poste

Harbour Hotels is seeking a Senior Spa Therapist to uphold outstanding guest service across our spa and leisure facilities. You will be NVQ Level 2 & 3 qualified, with TEMPLE SPA credentials and Elemis training considered a distinct advantage.

You will assist the Spa Manager, motivate the team, and handle diary management and proactive selling to maximise revenue. The role includes delivering massage and other high-quality treatments, and ensuring every guest leaves satisfied.